Customer & Partner Onboarding Officer

1 hour, 41 minutes ago
Full-time
Mid Level
Project and Program Management
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Lead end-to-end technical onboarding for new clients, including API integrations, ERP connections, and system configurations.
  • Act as project lead for new client launches and ensure operational workflows are properly established.
  • Serve as the first line of support for technical issues, including data transmission errors, tracking discrepancies, and platform bugs.
  • Monitor early-stage shipping performance for new accounts to ensure speed and reliability standards are met.
  • Collect partner feedback on platform usability and technical issues and collaborate with Product and Engineering on improvements.
  • Create and maintain technical guides and FAQs to help partners use the QLS platform independently.

Requirements

  • Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or a related field.
  • 3+ years of experience in Customer Success, Technical Support, or Operations within E-commerce, SaaS, or Cross-border Logistics.
  • Strong understanding of API integrations, EDI, and ERP systems such as NetSuite or SAP.
  • Proficiency in data analysis tools such as Excel and SQL is a plus.
  • Familiarity with international shipping regulations, customs clearance processes, and last-mile delivery networks.
  • Exceptional verbal and written communication skills in English and Mandarin.
  • Ability to explain complex technical concepts to non-technical stakeholders.
  • A customer-first mindset and ability to thrive in a fast-paced, high-growth startup environment.

Benefits

  • Bonus and equity may be provided for eligible roles.
  • Base salary range posted as $1–$50 USD, depending on experience and location.
  • Equal employment opportunity and a workplace free from discrimination and harassment.
  • Reasonable accommodations are available for qualified individuals with disabilities.
  • Employment is contingent upon successful completion of a background check.

Interested in this position?

Apply directly on the company website

Apply Now

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