Customer Experience Specialist

8 hours, 29 minutes ago
Full-time
Junior
Customer and Technical Support
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Own each customer interaction from start to finish with clarity, care, and confidence.
  • Resolve customer issues with empathy and turn challenges into positive experiences.
  • Navigate customer service tools efficiently while maintaining a human touch.
  • Share recurring customer insights and patterns to help improve the overall experience.
  • Become a product expert to guide customers authentically.
  • Meet service performance targets for CSAT, first-contact resolution, QA, and response-time SLAs.
  • Contribute actionable improvement ideas on a regular basis.

Requirements

  • High school diploma or GED.
  • Minimum 2 years of customer service experience.
  • Proven ability to build relationships and resolve issues effectively in a remote environment.
  • Ability to communicate clearly and professionally.
  • Dedicated, quiet workspace and reliable high-speed internet with 75+ Mbps download and 10+ Mbps upload.
  • Successful completion of a 90-day introductory period is required.
  • Comfort with adopting new digital tools to enhance service.
  • Warm, polished, and authentic customer interaction style is preferred.
  • Ability to take full ownership of outcomes and anticipate customer needs.
  • Ability to stay calm and consistent in a changing environment.

Benefits

  • $23/hour base pay with tenure-based increases.
  • Up to $1,000/month performance bonus.
  • 3-week paid training and onboarding.
  • Set schedule with guaranteed hours.
  • Medical, dental, vision, life, disability, and 401(k) benefits.
  • Referral bonuses of up to $1,000.
  • Potential for bonus and equity in eligible roles.

Interested in this position?

Apply directly on the company website

Apply Now

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