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Client Success Coordinator

7 hours, 20 minutes ago
United States
Full-time
Mid Level
Customer Success
Customer and Technical Support
HubSpot Instagram API Sanity
Apply Now
City Cast

City Cast

City Cast produces daily local news podcasts and newsletters designed to enhance civic engagement and foster a deeper connection to various American cities.

Internet Software & Services
11-50
Founded 2020
View All Jobs 3

Description

  • Work with city-based sales executives on campaign intake, scheduling, client communication, and post-campaign reporting.
  • Manage all post-sale campaign elements, including kick-off calls, production, launch, and reporting.
  • Maintain the ad planner and coordinate with staff responsible for ad creative.
  • Manage post-sale ad tools and platforms such as Megaphone, Sanity, and Instagram, including troubleshooting issues.
  • Ensure advertising deadlines are met for both advertisers and city teams.
  • Communicate campaign expectations and requirements to city teams in a clear and timely manner.
  • Proactively identify opportunities for account growth, renewals, and upsells.
  • Deliver exceptional customer service with strong organization, project management, and attention to detail.

Requirements

  • Minimum 3 years of experience in a professional workplace setting.
  • Excellent attention to detail and follow-through skills.
  • Strong stakeholder management skills.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and ability to learn new processes and technologies quickly.
  • Familiarity with project management tools such as Airtable.
  • Familiarity with CRMs such as HubSpot.
  • Experience in a client-facing role.
  • Experience working at high volume and managing multiple campaigns at once.
  • Ability to work independently, prioritize tasks, and manage time effectively.
  • Initiative to take on responsibilities and drive projects forward with minimal supervision.
  • Familiarity with digital advertising and podcasting is a plus.
  • Comfort working in a nimble, casual, but intense startup environment.

Benefits

  • Full-time remote position.
  • Salary range of $55,000-$65,000 depending on experience.
  • Sales commission in addition to base salary.
  • Excellent benefits.
  • Equal opportunity employer committed to diversity.
  • Open application encouragement for all candidates.

Interested in this position?

Apply directly on the company website

Apply Now

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