Customer Success Engineer- East/Central

7 hours, 2 minutes ago
Full-time
Mid Level
Software Development
Quantum Metric

Quantum Metric

Quantum Metric is a leader in Continuous Product Design, empowering organizations to prioritize customer needs and drive value. Capturing insights from 29% of internet users, they support global brands in various industries.

Professional Services
251-1K
Founded 2015
$251M raised

Description

  • Support a portfolio of clients through implementation, onboarding, adoption, and growth.
  • Understand client objectives and define implementation plans that meet their requirements.
  • Configure the Quantum Metric platform to support clients’ digital strategies.
  • Develop custom JavaScript functions to capture analytics data and address complex use cases.
  • Configure alerts, dashboards, and reports to provide real-time performance visibility.
  • Guide clients in defining meaningful requirements and solving technical obstacles.
  • Adapt quickly to changing priorities while managing multiple client needs.
  • Collaborate with stakeholders across technical and non-technical audiences to drive successful outcomes.

Requirements

  • Past experience developing, implementing, or managing digital solutions.
  • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles preferred.
  • Strong understanding of web technologies, analytics, front-end development, and UX/UI best practices.
  • Hands-on development experience with HTML, CSS, and JavaScript.
  • Experience with React, Angular, Vue, or native mobile is a plus.
  • Must demonstrate proficiency in JavaScript development.
  • Hands-on experience with digital analytics tools such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
  • Expert knowledge of browser developer tools for testing scripts and diagnosing issues.
  • Familiarity with the page load lifecycle and performance optimization techniques.
  • Strong project and time management skills with the ability to multitask across multiple clients.
  • Ability to adapt quickly to changing priorities and work effectively in ambiguity.
  • Excellent verbal and written communication skills, including strong presentation skills.
  • Ability to connect with diverse audiences, including senior leaders, middle managers, and individual contributors.
  • Must be able to interact effectively with both technical and non-technical stakeholders.

Benefits

  • $90,000 - $125,000 annual salary with bonus eligibility.
  • Medical, dental, and vision insurance, with 99% of the medical base plan paid by the company.
  • FSA, DCFSA, and HSA accounts, plus EAP and telehealth options.
  • 401(k) with employer match and options/equity.
  • 13 company holidays, unlimited paid time off, sick leave, and parental/adoption leave.
  • Wellness perks, including fitness app discounts and a Healthy Rewards program.
  • Flexible remote work environment with a one-time work-from-home stipend and monthly business expense stipend.
  • Professional development support, onboarding and training, promotion opportunities, recognition programs, and team-building resources.

Interested in this position?

Apply directly on the company website

Apply Now

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