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Manager of Customer Growth, Nurture

1 month, 2 weeks ago
United States
Full-time
Lead
Account Manager
Sales and Business Development
Salesforce
Apply Now
Pushpay

Pushpay

Pushpay provides online church giving and management software, simplifying payments and improving business processes. Their mobile app allows secure donations in 10 seconds, fostering community and connection.

Capital Markets
251-1K
Founded 2011
$35M raised
View All Jobs 5

Description

  • Design and lead Pushpay’s proactive account growth and expansion strategy across a customer base of 14,000+ organizations.
  • Build, coach, and scale a high-performing Account Management and Growth team focused on retention, expansion, product adoption, and customer outcomes.
  • Create scalable systems, playbooks, segmentation strategies, dashboards, forecasting processes, and operating cadences.
  • Own strategic initiatives to improve gross revenue retention, net revenue retention, product adoption, and customer lifetime value.
  • Drive cross-sell, upsell, migration, adoption, and expansion motions aligned to Pushpay’s platform strategy.
  • Partner with Customer Success, Product, Marketing, Finance, and Sales to align customer growth initiatives with company priorities.
  • Participate in discovery calls, customer presentations, and commercial negotiations to advance strategic opportunities.
  • Conduct weekly pipeline reviews and maintain accurate monthly and quarterly forecasts.
  • Recruit, onboard, and develop Ministry Growth Partners on consultative selling, whitespace mapping, and product adoption.
  • Support strategic customer accounts through executive alignment, retention, growth, and escalation management.

Requirements

  • 3 to 5 years of total SaaS sales or expansion experience.
  • 3+ years directly managing quota-carrying reps, or equivalent top-performing AE/team lead experience, and/or ministry leadership experience as a pastor, executive pastor, or operations leader.
  • Proven history of coaching reps to meet or exceed expansion revenue quotas (NRR/MRR).
  • Hands-on experience managing sales cycles, pipeline mechanics, and forecasting in Salesforce.
  • Experience building and scaling account management or customer growth organizations.
  • Strong analytical and operational mindset with experience building KPI-driven systems.
  • Experience managing strategic or enterprise customer relationships.
  • Demonstrated success driving retention, expansion, and customer adoption in a SaaS environment.
  • Strong executive presence and ability to influence senior leadership teams.
  • Experience leading through transformation, change management, or platform evolution is strongly preferred.
  • Must reside in an approved remote work state: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, or WA.

Benefits

  • 100% employer-paid medical HDHP, dental, and vision premiums for employees.
  • 70% employer-paid Medical PPO premiums for employees, and medical, dental, and vision for dependents.
  • 401(k) match.
  • Hybrid work model with 3 days in office and 2 days remote each week (COS only), plus remote options.
  • 12 paid company holidays.
  • 2 paid volunteer time off days.
  • 20 days PTO to start, increasing with tenure and seniority.
  • Paid parental and adoption leave.
  • Compensation range of $90k-$100k base plus $50k-$70k variable, for $140k-$170k OTE depending on location.

Interested in this position?

Apply directly on the company website

Apply Now

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