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Customer Success Manager, Nurture

3 hours, 12 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Pushpay

Pushpay

Pushpay provides online church giving and management software, simplifying payments and improving business processes. Their mobile app allows secure donations in 10 seconds, fostering community and connection.

Capital Markets
251-1K
Founded 2011
$35M raised
View All Jobs 5

Description

  • Lead onboarding execution, including customer access, technical setup, templates, and delivery coordination.
  • Partner with the Head of Customer Experience on sales calls, kickoffs, strategy sessions, training, and customer engagements.
  • Lead customer meetings, monthly check-ins, and relationship management for an assigned group of churches.
  • Translate between customers and the development team by communicating solutions, tracking follow-ups, and reducing engineering involvement in customer calls.
  • Document onboarding, support, training, and ministry-specific processes and playbooks.
  • Identify opportunities to automate or delegate operational work while preserving human and pastoral engagement.
  • Travel periodically for in-person customer training and engagements.
  • Build the customer success function and operational processes as Nurture scales.

Requirements

  • Meaningful church or ministry experience through staff work or sustained local church involvement.
  • Experience in a customer-facing SaaS or technology role, or comparable implementation and relationship-management experience.
  • Strong written and verbal communication skills, including meeting leadership and documentation.
  • Ability to independently manage multiple workstreams and prioritize effectively.
  • Comfort leading discussions with executive pastors and church leadership.
  • Technical aptitude sufficient to discuss CHMS integrations; coding experience is not required.
  • Familiarity with Planning Center, Pushpay CCB, Rock, or Salesforce is preferred.
  • Self-directed, adaptable, process-oriented, resourceful, and comfortable in an early-stage environment.
  • Willingness to travel for customer training and team gatherings.

Benefits

  • Compensation range of $67,500–$76,000, depending on location.
  • Remote work available in approved U.S. states.
  • Employer-paid medical, dental, and vision coverage options.
  • 401(k) match.
  • 15 days of starting PTO, increasing with tenure and seniority.
  • 12 paid company holidays and 2 paid volunteer time-off days.
  • Paid parental and adoption leave.

Interested in this position?

Apply directly on the company website

Apply Now

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