Regional Customer Success Manager (Automotive)

2 hours, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Podium

Podium

Podium offers a comprehensive platform for local businesses to enhance customer experiences, manage reviews, and streamline interactions with growth, communication, and payment tools. Simplifying business interactions for businesses and consumers alike.

Internet Software & Services
1K-5K
Founded 2013
$419M raised

Description

  • Serve as the primary post-sales contact for a portfolio of small-business Automotive customers.
  • Develop and execute strategies to increase product engagement, adoption, and utilization.
  • Help customers achieve business objectives and maximize value from Podium’s Interaction Management platform.
  • Identify upselling and cross-selling opportunities within existing accounts.
  • Manage renewal conversations to secure renewals and improve customer retention.
  • Conduct regular customer check-ins to assess satisfaction, understand business objectives, and optimize product usage.
  • Resolve customer inquiries, issues, and escalations while proactively addressing potential challenges.
  • Build trusted customer relationships and advocate for customer feedback with product and engineering teams.
  • Travel 35–40% of the time.

Requirements

  • 1+ year of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in software or SaaS.
  • Working knowledge of AI technologies, including LLMs, Voice AI, or automation platforms, with hands-on application experience.
  • Strong communication and interpersonal skills for building credibility with customers at all levels.
  • Excellent problem-solving and analytical abilities.
  • Technical aptitude and the ability to learn complex software concepts quickly.
  • Empathetic, customer-centric, and results-oriented approach focused on satisfaction and retention.
  • Ability to collaborate cross-functionally.
  • Growth-oriented perspective on how AI is changing work and business operations.
  • Experience with customer success platforms, CRM, or customer support software preferred.
  • Knowledge of online reputation management and customer feedback processes preferred.

Benefits

  • Life insurance and short- and long-term disability coverage.
  • Paid maternity and paternity leave.
  • Fertility benefits.
  • Generous vacation time and three four-day summer holiday weekends.
  • Medical, dental, and vision benefits.
  • 401(k) plan.
  • Open and transparent company culture.
  • Biannual company swag and apparel.

Interested in this position?

Apply directly on the company website

Apply Now

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