Senior Customer Success Manager

1 day, 3 hours ago
Full-time
Lead
Customer and Technical Support
Findem

Findem

Findem is an AI Talent Acquisition and Management Platform that turbocharges talent acquisition with AI, enabling companies to source, engage, and hire exceptional candidates faster.

Professional Services
51-250
Founded 2019
$7M raised

Description

  • Own a portfolio of enterprise customers as the primary customer success manager.
  • Build and maintain success plans aligned with customer business objectives.
  • Support executive business reviews using adoption and business-impact data.
  • Drive adoption of Findem’s platform, agents, and services across recruiting teams.
  • Lead enablement sessions, including user kickoffs, sourcing workshops, search coaching, and campaign sessions.
  • Monitor customer health, usage, support trends, and organizational changes to identify risk early.
  • Create and execute recovery plans while coordinating internal resources and escalations.
  • Maintain accurate customer health, activity, and renewal-risk data in Planhat.
  • Represent customer feedback to Product and collaborate with Implementation, Support, Marketing, and Sales.
  • Support renewal and expansion efforts and develop referenceable customer advocates.

Requirements

  • 8+ years of experience in Customer Success, Account Management, or consulting within B2B SaaS.
  • At least 4 years managing enterprise-tier accounts.
  • Experience owning a recurring-revenue book with accountability for customer health and retention.
  • Talent acquisition, recruiting, or HR technology experience strongly preferred.
  • Experience supporting platform implementation, enablement, and organizational change management.
  • Ability to influence Product, Support, Sales, and other teams without direct authority.
  • Excellent executive communication and strategic problem-solving skills.
  • Experience with customer health and renewal-risk tracking in Planhat.

Benefits

  • Competitive base salary plus performance-based compensation.
  • Unlimited paid time off.
  • Healthcare coverage for employees and families.
  • Home office and productivity setup stipend.
  • Professional development budget and executive coaching access.
  • Equity grants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Regional Customer Success Manager (Automotive)

Podium 1K-5K Internet Software & Services

Podium is hiring a Regional Customer Success Manager to own the success of Automotive customers, driving product adoption, retention, and business value through ongoing partnership and customer support.

3 hours, 1 minute ago

Customer Success Manager, Nurture

Pushpay 251-1K Capital Markets

Nurture, a Pushpay company, is hiring a Customer Success Manager to build scalable customer success operations and manage relationships with churches using its pastoral care platform.

Salesforce
3 hours, 46 minutes ago

Client Success Manager

Jenzabar 251-1K Internet Software & Services

Jenzabar is seeking a Client Success Manager to support higher-education clients in Kansas or New York, strengthen client relationships, and improve product satisfaction, retention, and business outcomes.

4 hours, 1 minute ago

Customer Recovery Team - Manager

Cloudbeds 251-1K Internet Software & Services

Cloudbeds is seeking a remote Manager, Customer Recovery to lead retention operations and a specialized recovery team that turns high-risk hospitality accounts into long-term customers.

Salesforce
4 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers