Client Success Manager

3 hours, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Jenzabar

Jenzabar

Jenzabar provides integrated software solutions for higher education, including enterprise resource planning (ERP) and student information systems (SIS), aimed at enhancing innovation and supporting student success across academic and administrative fu...

Internet Software & Services
251-1K
Founded 1998

Description

  • Maintain client relationships and maximize product and service satisfaction.
  • Serve as the liaison between Jenzabar and its clients.
  • Use client data to personalize support and address needs and return on investment.
  • Conduct client-service training and support continuous improvement.
  • Visit clients on campus and conduct annual account reviews.
  • Develop and maintain strategic relationships with senior-level client contacts.
  • Collaborate with Account Executives and Sales Managers on account strategies and future sales opportunities.
  • Collect client feedback and identify product and service improvements.
  • Represent Jenzabar at regional conferences within the assigned territory.
  • Manage third-party relationships and identify positioning opportunities.
  • Use AI-enabled tools and analytics appropriately to improve efficiency and business outcomes while protecting data privacy and ensuring human oversight.
  • Travel 50–75% and perform other assigned tasks.

Requirements

  • At least 2 years of experience in higher education and/or client service.
  • Bachelor’s degree preferred.
  • Understanding of the higher education industry.
  • Prior account management experience with higher-education products is preferred.
  • Strong communication skills and a positive attitude.
  • Ability to cover a territory in or around Kansas or New York.
  • Ability to travel 50–75%.
  • Ability to apply sound judgment, ethical standards, and responsible oversight when using AI tools.
  • Jenzabar does not sponsor applicants for work visas.

Benefits

  • Salary range of $48,000–$60,000 per year.
  • Eligibility for an annual bonus.
  • Medical, dental, and vision insurance.
  • Life insurance and short- and long-term disability coverage.
  • Paid time off, parental leave, and holidays.
  • 401(k) plan.
  • Educational assistance.

Interested in this position?

Apply directly on the company website

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