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Customer Support Specialist for a Travel Agency

2 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Purely Optimal

Purely Optimal

Purely Optimal specializes in premium holistic health supplements crafted from pure, natural ingredients designed to enhance energy, vitality, and overall well-being for individuals and families seeking to lead healthier, longer, and happier lives.

Pharmaceuticals
1-10
Founded 2018
View All Jobs 2

Description

  • Handle email inquiries as the core part of the role, triaging the inbox and resolving member tickets with clear, accurate, friendly replies.
  • Support members through email, live chat, and occasional phone on bookings, cancellations, modifications, membership, and billing questions.
  • Guide members through the platform and resolve issues at first contact whenever possible.
  • Verify member identity and handle account details securely according to verification and data-handling procedures.
  • Coordinate with operations and suppliers to resolve at-property or booking issues and escalate cases appropriately.
  • Maintain and improve canned responses and help content so common questions receive fast, consistent answers.
  • Identify recurring issues and flag patterns to the operations team so root causes can be addressed.
  • Work closely with the operations team to keep bookings, cancellations, and account questions moving without friction.

Requirements

  • Travel industry experience is required, with prior experience in travel or hospitality such as an OTA, travel agency, airline, hotel, or booking platform.
  • Excellent written and spoken English with a clear, warm, and professional communication style.
  • 1–2+ years of customer or member support experience, ideally in email support or a ticketing environment.
  • Strong writing skills and the ability to explain complex issues simply in one well-crafted reply.
  • Calm and empathetic under pressure, with a solutions-first mindset.
  • Highly organized and detail-oriented, with the ability to manage a busy ticket queue without dropping threads.
  • Tech-comfortable and quick to learn helpdesk, CRM, and booking tools.
  • A reliable internet connection and a quiet, professional remote workspace.
  • Experience with helpdesk, CRM, or booking systems is preferred.

Benefits

  • Salary of USD 200–500 per month, depending on experience.
  • Remote-first, flexible, results-driven culture.
  • Full-time freelance engagement paid on a monthly invoice basis.
  • Room to grow into senior support or operations roles as the company scales.
  • Direct access to the operations team, with your insights influencing company improvements.
  • First 2–4 weeks of training may overlap with the operations team on a daytime schedule.
  • Monday to Friday schedule, 8:00 AM to 5:00 PM Eastern Standard Time (EST), with required availability during US business hours regardless of location.

Interested in this position?

Apply directly on the company website

Apply Now

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