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Program Manager - Research Programs

34 minutes ago
Mexico, Brazil
Senior
Program Manager
Project and Program Management
Apply Now
Pulse Labs

Pulse Labs

Pulse Labs revolutionizes UX research with authentic consumer data and cutting-edge technology, empowering decision-making with data-driven solutions for voice technology and behavioral tracking.

IT Services
11-50
Founded 2017
$3M raised
View All Jobs 14

Description

  • Serve as the single accountable leader for end-to-end success across one or more large-scale research programs.
  • Own integrated program roadmaps and timelines across studies, waves, and regions.
  • Maintain a proactive 30/60/90-day forward view of program delivery.
  • Sequence work to balance risk, capacity, and priority while translating commercial commitments into feasible delivery plans.
  • Resolve cross-functional resource conflicts and make delivery trade-off decisions.
  • Identify, track, and escalate program-level risks with clear mitigation options.
  • Manage change governance and assess the impact of scope or timeline changes.
  • Serve as the primary delivery contact for client stakeholders and provide consolidated program updates.
  • Partner with Account Managers to validate feasibility and align client-facing commitments.
  • Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view.
  • Identify systemic bottlenecks and collaborate with functional leads to improve repeatable program delivery.
  • Help shape how the Program Management function operates as it matures.

Requirements

  • 7+ years of experience managing complex, multi-project or multi-program initiatives with significant cross-functional scope.
  • Demonstrated ownership of end-to-end delivery accountability for large-scale programs.
  • Strong planning and roadmapping skills with the ability to build and maintain integrated program-level plans.
  • Track record of proactively identifying, escalating, and mitigating risks.
  • Excellent communication skills with senior internal stakeholders and client stakeholders.
  • Comfort navigating ambiguity and evolving requirements while maintaining operational clarity.
  • Background in UX research, research operations, or research program management preferred.
  • Familiarity with research study lifecycles, including recruitment, data collection, and varied methodologies preferred.
  • Experience in professional services, agency, or consulting environments preferred.
  • Experience managing programs across multiple international regions and time zones preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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