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Program Manager - Research Programs

3 weeks, 4 days ago
Mexico, Brazil
Senior
Program Manager
Project and Program Management
Apply Now
Pulse Labs

Pulse Labs

Pulse Labs revolutionizes UX research with authentic consumer data and cutting-edge technology, empowering decision-making with data-driven solutions for voice technology and behavioral tracking.

IT Services
11-50
Founded 2017
$3M raised
View All Jobs 10

Description

  • Serve as the single accountable leader for end-to-end success across one or more large-scale research programs.
  • Own integrated program roadmaps and timelines across studies, waves, and regions.
  • Maintain a proactive 30/60/90-day forward view of program delivery.
  • Sequence work to balance risk, capacity, and priority while translating commercial commitments into feasible delivery plans.
  • Resolve cross-functional resource conflicts and make delivery trade-off decisions.
  • Identify, track, and escalate program-level risks with clear mitigation options.
  • Manage change governance and assess the impact of scope or timeline changes.
  • Serve as the primary delivery contact for client stakeholders and provide consolidated program updates.
  • Partner with Account Managers to validate feasibility and align client-facing commitments.
  • Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view.
  • Identify systemic bottlenecks and collaborate with functional leads to improve repeatable program delivery.
  • Help shape how the Program Management function operates as it matures.

Requirements

  • 7+ years of experience managing complex, multi-project or multi-program initiatives with significant cross-functional scope.
  • Demonstrated ownership of end-to-end delivery accountability for large-scale programs.
  • Strong planning and roadmapping skills with the ability to build and maintain integrated program-level plans.
  • Track record of proactively identifying, escalating, and mitigating risks.
  • Excellent communication skills with senior internal stakeholders and client stakeholders.
  • Comfort navigating ambiguity and evolving requirements while maintaining operational clarity.
  • Background in UX research, research operations, or research program management preferred.
  • Familiarity with research study lifecycles, including recruitment, data collection, and varied methodologies preferred.
  • Experience in professional services, agency, or consulting environments preferred.
  • Experience managing programs across multiple international regions and time zones preferred.

Interested in this position?

Apply directly on the company website

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