Director of Collections Strategies

1 hour, 57 minutes ago
Full-time
Executive
Data Science and Analytics
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020

Description

  • Build and lead the collections strategy across personal loans and student loan refinance, with an initial focus on standing up the personal loan program.
  • Design customer-first recovery strategies that improve performance across the full delinquency lifecycle, including pre-default.
  • Select, manage, and hold third-party vendors accountable for performance.
  • Use data, testing, and cross-functional partnership to build a compliant, scalable collections operation.
  • Shape the long-term operating model for collections, including decisions on vendor outsourcing versus in-house capabilities.
  • Collaborate with Risk, Product, Operations, Legal, Compliance, and Data teams to execute the collections strategy.

Requirements

  • 10+ years of experience in consumer lending collections, servicing, or recoveries, with significant ownership of strategy and execution.
  • Deep knowledge of collections operations, compliance, and vendor management.
  • Track record of improving recovery outcomes while maintaining a strong customer experience.
  • Highly analytical and comfortable using data to guide decisions and optimize performance.
  • Strong cross-functional communication skills and experience working effectively across Risk, Product, Operations, Legal, Compliance, and Data.
  • Experience in fintech, digital lending, or a customer-oriented bank is preferred.
  • Familiarity with student loans, personal loans, or unsecured installment lending is preferred.
  • Experience building or modernizing a collections function from the ground up is preferred.
  • Role must be based in the US.

Benefits

  • Health, dental, and vision coverage plus savings plans.
  • Mac computers and a work-from-home stipend to set up your home office.
  • Monthly internet and phone reimbursement.
  • Employee Stock Purchase Plan.
  • Restricted Stock Units (RSUs).
  • 401(k) plan with company match.
  • Robust tuition reimbursement program.
  • $1,000 travel perk on each Earnie-versary.
  • Competitive annual PTO.
  • Competitive parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Drug Safety Lead

Precision Medicine Group 251-1K Pharmaceuticals

Precision for Medicine is seeking a Safety/PV leader to oversee clinical trial safety operations, regulatory reporting, and cross-functional support for oncology and rare disease studies.

12 minutes ago

Manager, Vulnerability & Data Security

Marqeta 251-1K Diversified Financial Services

Marqeta is hiring an Information Security Manager to lead vulnerability management and build a data security program for its fully cloud-based environment.

AWS Azure CI/CD Databricks DevSecOps GCP SIEM Snowflake
12 minutes ago

HR AI & Automation Operations Lead

Remote 251-1K Professional Services

Remote is hiring an HR AI and Automation Operations Lead to design and run automated HR operations systems that improve global employment workflows across its distributed EOR Operations team.

JavaScript Python SQL Tableau TypeScript
27 minutes ago

Director of Internal IT

Orcrist Technologies Internet Software & Services

Orcrist is seeking a Director of Internal IT to lead and scale the company’s internal IT operations, supporting secure and reliable access, devices, and systems for a fast-growing data intelligence platform serving defense, law enforcement, and enterprise customers.

Encryption Linux macOS
27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers