Manager, Mechanical Claims Adjuster

45 minutes ago
Full-time
Senior
Customer and Technical Support
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1K-5K
Founded 1907

Description

  • Manage a team of Mechanical Claims Adjusters, including coaching, counseling, training, and performance review.
  • Communicate job expectations, monitor results, and enforce company systems, policies, and procedures.
  • Maintain claims workflow by monitoring process steps and revising procedures to improve productivity.
  • Oversee quality control, reporting, and monthly claim administration checks.
  • Monitor claims and phone queues to ensure coverage and timely handling of inquiries.
  • Review new claims, payments, documents, images, and approvals for accuracy and compliance.
  • Handle escalated claims issues, both verbal and written.
  • Work with the Director of Operations to analyze data, identify trends, forecast, and support projects.
  • Collaborate with Compliance and other departments on contract updates and cross-functional support.
  • Maintain and communicate new claims processes and support continuous improvement efforts.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 3+ years of supervisor or managerial experience.
  • 3+ years of customer service experience.
  • 5+ years of experience with automotive repairs.
  • Ability to plan, organize, prioritize, and complete projects in a timely manner.
  • Strong attention to detail, accuracy, and organizational skills.
  • Ability to coach, mentor, and lead a team.
  • Strong written and verbal communication skills.
  • Ability to use Microsoft Office Suite and specialized software applications.
  • Ability to type at least 45 words per minute.
  • Strong mathematical aptitude and ability to operate a calculator and office equipment.
  • Ability to maintain confidentiality, use sound judgment, and remain calm under stress.
  • Preferred: knowledge and experience in the automotive or insurance industry.
  • Preferred: proven ability to multitask and handle interruptions.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Mental health benefits and an employee assistance program.
  • Paid time off, paid parental leave, short-term disability, and a cultural observance day.
  • 401(k) plan with company matching.
  • Pension plan.
  • Contributions to healthcare accounts.
  • ProHealth Rewards wellness program with cash rewards.
  • Accommodation support for applicants with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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