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Customer Service Specialist- Bilingual

3 days, 8 hours ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
CRM
Apply Now
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1K-5K
Founded 1907
View All Jobs 18

Description

  • Assist customers by phone, email, chat, and social media.
  • Handle inquiries and resolve issues efficiently and within established service standards.
  • Use multiple systems to access customer information, track interactions, and document details accurately.
  • Listen to customers, identify needs, provide solutions, and escalate issues when appropriate.
  • Own customer issues through resolution and follow up to ensure satisfaction.
  • Provide accurate information about products, services, policies, procedures, and promotions.
  • Maintain current knowledge of company offerings and recommend relevant solutions.
  • Meet or exceed service-level agreements and quality standards.
  • Identify opportunities to improve customer service processes and interactions.
  • Develop product knowledge and customer service skills through training and self-directed learning.

Requirements

  • Full fluency in Spanish and English.
  • Previous customer service experience in an inbound call center or similar environment preferred.
  • Experience using modern computer systems, software applications, and communication tools.
  • Demonstrated ability to resolve conflicts and create customer satisfaction in difficult situations.
  • Strong problem-solving, decision-making, critical-thinking, and independent-judgment skills.
  • Ability to multitask and work effectively in a fast-paced, dynamic environment.
  • Excellent written and verbal communication skills with a professional, friendly demeanor.
  • Empathetic listening skills and sound judgment regarding issue escalation.
  • High school diploma or equivalent; some college education preferred.
  • Flexibility to work shifts, including evenings, weekends, and holidays.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Mental health benefits and an employee assistance program.
  • Paid time off, paid parental leave, short-term disability, and a cultural observance day.
  • Healthcare account contributions, a pension plan, and a 401(k) plan with company matching.
  • ProHealth Rewards wellness platform with opportunities to earn cash rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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