Customer Support Coach

1 month ago
Full-time
Junior
Customer and Technical Support
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Assist hotel customers with daily software usage.
  • Resolve inquiries through phone, email, chat, and other support channels.
  • Troubleshoot issues and make outbound calls for escalated cases.
  • Build customer relationships through empathetic and effective support.
  • Gather customer feedback and requirements for future product releases.
  • Complete training and stay current on system updates.
  • Create and update training materials and support resources.

Requirements

  • 1+ year of hospitality experience in a hotel, hostel, B&B, or similar setting, including front desk, night auditor, revenue manager, or general manager roles.
  • Previous customer service experience preferred.
  • Native or fluent English proficiency.
  • Native or fluent Spanish, Portuguese, French, or German proficiency.
  • Excellent communication skills and a positive attitude.
  • Strong problem-solving skills and emotional intelligence.
  • High learning agility.
  • A relevant degree or course, or more than 2 years of proven experience in the field.
  • Computer and systems proficiency.
  • Reliable internet/Wi-Fi connection.

Benefits

  • Fully remote, remote-first work environment.
  • PTO in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extended weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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