Customer Support Coach - NORAM

1 month ago
Full-time
Junior
Customer and Technical Support
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Assist hotel customers with daily use of Cloudbeds software.
  • Resolve inquiries through phone, email, live chat, and other support channels.
  • Troubleshoot escalated issues and conduct outbound customer calls.
  • Build empathetic customer relationships that support loyalty, retention, and software adoption.
  • Gather customer feedback and requirements for future software releases.
  • Use training materials and attend company-wide online training to stay current with system updates.
  • Create training materials and update support resources for customers and internal teams.

Requirements

  • 1+ year of hospitality experience in a hotel, hostel, B&B, or similar environment, including roles such as Front Desk, Night Auditor, Revenue Manager, or General Manager.
  • Customer service experience is preferred.
  • Native or fluent English and Spanish; Portuguese is a plus.
  • Excellent communication skills and a positive attitude.
  • Strong problem-solving skills and emotional intelligence.
  • High learning agility and adaptability.
  • A compatible graduation course or more than 2 years of proven experience in the field.
  • Computer and systems proficiency.
  • Reliable internet or Wi-Fi connection.

Benefits

  • Annual compensation of $55,000–$77,000 USD for US-based candidates, depending on skills and experience.
  • Fully remote, remote-first work environment.
  • PTO in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extended weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development through Cloudbeds University, manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

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