Customer Experience Advocate

2 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1K-5K
Founded 1907

Description

  • Communicate with customers by phone, email, and chat to answer inquiries and provide solutions.
  • Use multiple software tools to review policy details, research products, and support customer requests.
  • Accurately document and resolve requests for account information and updates.
  • Educate customers on digital tools to encourage future self-service.
  • Meet or exceed call center, team, and individual performance goals.
  • Identify and escalate trends or opportunities to improve the customer experience.
  • Manage sensitive information with sound judgment and attention to detail.
  • Perform other duties as assigned.

Requirements

  • 2+ years of customer service experience in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Active listening, adaptability, and the ability to manage conversations confidently.
  • Strong problem-solving, decision-making, time management, and organizational skills.
  • Attention to detail and ability to multitask while maintaining focus under pressure.
  • Ability to navigate multiple computer systems and learn new programs quickly.
  • Ability to work flexible shifts.
  • High school diploma required.
  • Prior experience in annuity, retirement, or finance is preferred.
  • Relevant training or certifications preferred.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Mental health benefits and an employee assistance program.
  • Paid time off, including paid parental leave, short-term disability, and a cultural observance day.
  • Company pension plan and 401(k) with company matching.
  • Contributions to healthcare accounts.
  • ProHealth Rewards wellness platform with cash rewards.
  • Benefits eligibility may vary by position.

Interested in this position?

Apply directly on the company website

Apply Now

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