CX Specialist

10 hours, 29 minutes ago
Full-time
Mid Level
Customer and Technical Support
Prosper Health

Prosper Health

Prosper Health is a telehealth provider focused on diagnosis and therapy for autistic and neurodivergent adults. Founded in 2023 and based in Weston, Florida, the company aims to improve the mental and physical health outcomes for this population through virtual, neurodiversity-affirming care. Services are covered by most major insurance plans, making them accessible across multiple U.S. states. The company offers adult autism assessments using validated tools and evidence-based practices developed in collaboration with faculty from Yale and Northwestern universities. Prosper Health also provides personalized therapy that emphasizes communication, social skills, emotional regulation, and sensory processing. Their approach is strength-based and tailored to meet the diverse needs of clients, including women, LGBTQ+, and BIPOC individuals. With a dedicated team of experts in adult autism, Prosper Health is committed to addressing the unique challenges faced by autistic and neurodivergent adults.

mental health care
201-500
$10M raised

Description

  • Serve as the primary client contact across email, phone, and text, providing timely, personalized support.
  • Build supportive, affirming relationships with clients throughout their care journey.
  • Coordinate with clinical, operations, and other internal teams to resolve client questions and issues efficiently.
  • Identify recurring client questions, feedback, and pain points and recommend experience improvements.
  • Create and maintain documentation, standard operating procedures, and communication best practices.
  • Identify workflow inefficiencies, propose solutions, and help implement improved systems and processes.
  • Contribute to a collaborative team focused on raising the standard for client experience.

Requirements

  • 2–5 years of experience in a client-facing, customer support, or client success role.
  • Experience in a fast-paced startup or healthcare environment is preferred.
  • Exceptional written and verbal communication skills, with an empathetic and professional approach.
  • Strong organization and attention to detail, with the ability to manage multiple priorities.
  • Ability to take ownership of problems, navigate ambiguity, and proactively improve processes.
  • Commitment to delivering exceptional client experiences and improving outcomes for autistic adults.
  • Comfort working in a fast-changing startup environment and contributing beyond core responsibilities.
  • Availability to work Saturday through Wednesday, 11 AM–8 PM EST.

Interested in this position?

Apply directly on the company website

Apply Now

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