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Solution Expert

7 hours, 15 minutes ago
France
Full-time
Mid Level
Customer Success
Project and Program Management
Trello
Apply Now
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
201-500
Founded 2010
$243M raised
View All Jobs 14

Description

  • Manage a portfolio of 10 enterprise customers and up to 30 active projects simultaneously.
  • Serve as a trusted technical and functional advisor throughout customers’ contracts.
  • Analyze complex customer needs, challenge existing setups, and design scalable solutions within the 360Learning platform.
  • Lead integrations with APIs, SSO, flat files, and third-party tools, including troubleshooting.
  • Redesign platform architecture and deliver platform audits and high-level recommendations.
  • Partner with Sales, Product, and Customer Success on advanced client requirements.
  • Deliver professional services from the Professional Services catalogue to existing customers.
  • Develop repeatable processes to improve project quality and delivery.
  • Contribute best practices and lessons learned to the knowledge base.
  • Support onboarding of Solution Experts and collaborate with partners to strengthen client services.

Requirements

  • 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2/3 Support, Technical Consultant, or Technical Account Manager.
  • Experience deploying SaaS products, ideally HR-related solutions.
  • Project management experience.
  • Working knowledge of APIs, SSO configuration, integrations, and troubleshooting.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Client-first, solution-oriented approach.
  • Ability to prioritize and manage multiple customer implementations in a structured, analytical manner.
  • Full professional proficiency in French, English, and German.
  • Interest in 360Learning’s collaborative working environment and culture.

Benefits

  • Compensation package with base salary, variable component, and equity.
  • Work-from-home stipend.
  • RTT, lunch vouchers, and medical insurance.
  • Gym subscription.
  • One month of parental leave for the second parent.
  • Flexible working hours and fully remote work anywhere in France.
  • Employee resource groups, including Mental Health, Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity groups.

Interested in this position?

Apply directly on the company website

Apply Now

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