Training Logistics Coordinator, France

1 hour, 33 minutes ago
Full-time
Junior
Customer and Technical Support
Prosci

Prosci

Prosci is a global leader in change management solutions, offering research-based tools, training, and consulting services to help organizations effectively manage the people side of change. With a focus on the Prosci ADKAR Model and a proven track rec...

Professional Services
251-1K
Founded 1994

Description

  • Monitor shared inboxes, route emails appropriately, and respond in a timely manner.
  • Maintain programme logs, participant notes, and standard client communications.
  • Coordinate open enrolment and enterprise events, including pre-programme tasks and last-minute changes.
  • Manage customer records and training session coordination in CRM and related systems.
  • Arrange shipping of course materials and confirm receipt at venues or with customers.
  • Liaise with venues, clients, instructors, and training support on timing, dietary needs, room bookings, and attendee requirements.
  • Enable portal access for participants, manage change requests, and support feedback survey distribution and response tracking.
  • Respond to client questions and service calls by phone and email, including post-programme and portal-related issues.
  • Problem-solve unique client scenarios and escalate issues when needed.
  • Support process improvement, data integrity, and backup coverage for other logistics team members.

Requirements

  • Native French and fluent/native English.
  • Professional competency in English.
  • Strong attention to detail.
  • Exceptional written and verbal communication skills.
  • Experience using Microsoft 365 and SharePoint.
  • Previous experience in customer service, administration, or events management.
  • Culturally aware and able to adapt communication style to ensure strong customer service.
  • Experience with Salesforce, Zoom, Credly, Dataloader, or LMS platforms is advantageous but not essential.
  • Ability to handle data accurately and maintain privacy standards in the EU and UK.

Interested in this position?

Apply directly on the company website

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