Operations Associate - Engagement Center

1 hour, 59 minutes ago
Full-time
Junior
Data Science and Analytics
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Support the Engagement Center Operations team with day-to-day operations, new site implementations, and strategic initiatives.
  • Organize and maintain operational documentation such as workflows, action plans, staffing rosters, KPI reports, and planning tools.
  • Assist with leadership onboarding, training coordination, and access setup.
  • Help organize workflows and recommend ways to improve efficiency.
  • Participate in auditing processes by monitoring audits and providing feedback to site leaders.
  • Assist with new site or product implementations, project planning, and barrier resolution.
  • Compile, monitor, and present key metrics and KPI reports to improve operational and financial performance.
  • Oversee resolution of software and general platform issues.
  • Help plan and coordinate internal team-building events and activities.
  • Own special projects and maintain SharePoint and other departmental tools.

Requirements

  • Bachelor’s degree preferred.
  • 1-2+ years of relevant work experience.
  • PTCB certification or equivalent is highly preferred.
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Experience with Microsoft Outlook, Word, Excel, PowerPoint, and Smartsheet or similar project management tools.
  • Excel experience is required.
  • Experience with Tableau or other reporting tools.
  • Ability to multitask in a fast-paced environment.
  • Ability to travel up to once per quarter if needed.
  • Strong computer skills, including navigating internet and web-based platforms.
  • Data entry and computer skills will be evaluated through a pre-employment assessment.

Benefits

  • Remote work location.
  • Inclusive hiring experience with accommodation support available during the application or interview process.
  • Equal employment opportunity and a workplace free from discrimination and harassment.
  • Consent-based text messaging updates for recruiting and interview scheduling.

Interested in this position?

Apply directly on the company website

Apply Now

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