Process Documentation & Knowledge Management Specialist

1 month, 4 weeks ago
Full-time
Mid Level
Technical Writing and Documentation
ProArch

ProArch

At ProArch, we help our clients accelerate growth and mitigate risk with IT services, cybersecurity services, application development, cloud computing, and data analytics. ProArch was founded on the belief that a future where change is ‘business as usu...

Internet Software & Services
251-1K
Founded 2006

Description

  • Partner with cross-functional teams and subject matter experts to document current-state workflows.
  • Convert informal processes and tribal knowledge into structured documentation.
  • Develop standard operating procedures, process maps, workflows, checklists, and playbooks.
  • Build and maintain a centralized documentation repository using SharePoint, Confluence, or similar tools.
  • Organize, maintain, and update the knowledge base to ensure accurate and easy access for employees.
  • Implement documentation standards for templates, version control, and review and approval workflows.
  • Engage with teams across Sales, PMO, Delivery, Support, Finance, and Operations to identify process gaps, redundancies, and inconsistencies.
  • Drive standardization to improve handoffs and accountability across departments.
  • Regularly review and update documentation to ensure accuracy and relevance.
  • Train teams on how to access and use the documentation repository and promote adoption of standardized processes.

Requirements

  • 3–6+ years of experience in process documentation, technical writing, or operations.
  • Proven experience creating SOPs, workflows, and structured documentation.
  • Strong ability to work cross-functionally with global teams.
  • Excellent written and verbal communication skills.
  • High attention to detail and strong organizational skills.
  • Experience in IT Services, Managed Services, or Consulting environments is preferred.
  • Familiarity with SharePoint, Confluence, or similar documentation platforms is preferred.
  • Experience with process mapping tools such as Lucidchart, Visio, or Miro is preferred.
  • Understanding of ITIL or operational best practices is preferred.
  • Exposure to systems like Autotask, HubSpot, or similar platforms is preferred.

Interested in this position?

Apply directly on the company website

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