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Cloud and Infra Support Engineer- L1/L2

8 hours, 35 minutes ago
India
Full-time
Mid Level
Cloud Engineer
DevOps and Infrastructure
Active Directory AWS Azure Cisco DHCP DNS Windows Server
Apply Now
ProArch

ProArch

At ProArch, we help our clients accelerate growth and mitigate risk with IT services, cybersecurity services, application development, cloud computing, and data analytics. ProArch was founded on the belief that a future where change is ‘business as usu...

Internet Software & Services
251-1K
Founded 2006
View All Jobs 20

Description

  • Provide first- and second-level IT support via phone, email, chat, and remote access, with accurate incident logging and service request updates in the ITSM tool.
  • Monitor, manage, and maintain server operations across multiple environments, responding to outages, performance issues, and capacity alerts.
  • Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, file and print services, and overall server health.
  • Manage server hardware and platform components such as NAS storage, RAID health, disk failures, capacity planning, and iLO/DRAC-based remote management.
  • Troubleshoot complex issues across hardware, software, servers, networking, virtualization, and security domains.
  • Assist with implementation, administration, and support of Microsoft Azure, Microsoft 365, and Azure Virtual Desktop solutions.
  • Manage endpoint deployment and administration using Intune, Group Policy, MDM/MAM, and related endpoint management tools.
  • Perform server patching, firmware upgrades, scheduled maintenance, compliance activities, and regular backup and restore validation.
  • Maintain infrastructure security and connectivity across firewalls, switches, wireless networks, and VPN environments.
  • Collaborate with internal teams and vendors, escalate high-impact issues, update knowledge base content, support projects, and pursue continuous learning.

Requirements

  • Minimum 4 years of experience in IT Service Desk, Cloud Support, or Infrastructure Administration, preferably in an MSP environment supporting multiple customers.
  • Strong proficiency in Microsoft Azure and Microsoft 365, with certifications such as MS-900, AZ-900, and MS-102 or equivalent.
  • Hands-on experience with Microsoft Entra ID (Azure AD), Windows Server administration, Hyper-V/VMware, and core networking technologies.
  • Proven ability to manage server operations including patching, performance monitoring, alert remediation, and issue resolution across on-premises and cloud environments.
  • Experience with Microsoft Intune, including MDM/MAM policies, device compliance, application deployment, and remote device administration.
  • Practical experience with Remote Desktop Services (RDS) and Azure Virtual Desktop (AVD) supporting distributed users.
  • Working knowledge of on-prem infrastructure components such as servers and NAS/storage, with understanding of cloud and on-prem IT best practices.
  • Excellent communication, analytical, and troubleshooting skills, with a professional, customer-focused approach and clear ownership.
  • Familiarity with Cisco and Barracuda networking and security devices and strong network troubleshooting skills (preferred).
  • Experience with iLO and DRAC for server diagnostics and recovery, basic database querying, enterprise backup tools such as Veeam, and Microsoft Cloud environments; AZ-800/801 or similar Microsoft certifications are a plus.

Interested in this position?

Apply directly on the company website

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