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Application Support Engineer

2 months ago
United States
Full-time
Mid Level
Software Engineer
Software Development
Agile Azure C# .NET SQL SQL Server
Apply Now
Fora Financial

Fora Financial

Fora Financial is a top small business loan provider, offering flexible funding solutions to businesses nationwide for growth and success.

Diversified Financial Services
51-250
Founded 2008
View All Jobs 3

Description

  • Serve as the primary point of contact for technical application support and work directly with users to diagnose and resolve issues.
  • Triage incoming support cases, assess severity and impact, and manage incidents through resolution.
  • Troubleshoot issues across user workflows, web browsers, application services, and databases.
  • Investigate and correct data discrepancies using SQL Server and SQL queries.
  • Support and troubleshoot .NET/C# applications with a focus on issue resolution rather than feature development.
  • Monitor, investigate, and document application issues in Azure cloud environments.
  • Use Azure DevOps to log, track, and update incidents, defects, and support work items.
  • Escalate complex issues to engineering teams with clear reproduction steps, documentation, and technical findings.
  • Validate fixes, support post-deployment testing, and communicate resolution updates to users.
  • Create and maintain support documentation, runbooks, and knowledge base articles.

Requirements

  • 3+ years of experience in technical support, application support, or production support roles.
  • Strong experience supporting applications built with .NET/C#.
  • Working knowledge of Microsoft Azure cloud platforms and cloud-hosted applications.
  • Experience using Azure DevOps for incident tracking and collaboration with engineering teams.
  • Proficiency with SQL Server, including writing and executing SQL queries for troubleshooting and data correction.
  • Strong understanding of web technologies and experience troubleshooting modern browsers such as Chrome, Edge, Firefox, and Safari.
  • Familiarity with application logging, monitoring, and basic performance troubleshooting.
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
  • Excellent customer service and communication skills with the ability to explain technical issues clearly.
  • Experience working in an Agile or fast-paced support environment is a plus.
  • Must be authorized to work for any employer in the US; visa sponsorship is not available.

Benefits

  • Competitive base salary of $70,000 to $100,000 based on experience.
  • Opportunity to work for a technology-enabled company supporting small and medium-sized businesses.
  • Collaborative, partner-centric, and team-oriented work environment.
  • Equal Opportunity Employer committed to diversity, inclusion, and reasonable accommodations for qualified individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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