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Product Support Specialist

1 month ago
India
Full-time
Mid Level
Sales Engineer
Customer and Technical Support
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 76

Description

  • Work closely with account teams and sales operations specialists to produce bills of materials for customer-specified solutions.
  • Complete configurations and quotes for vendor hardware and software solutions.
  • Collaborate with technical architects to perform solutions performance analysis and sizing.
  • Gather pre-sales proposals and documentation for the project transition process.
  • Complete pre-site qualification and documentation quickly and accurately.
  • Create baseline proposals and RFP responses.
  • Train technical architects on the opportunity, quoting process, and tools.
  • Support technical aspects of sales campaigns for AHEAD solution and service offerings.
  • Build configurations, design solutions, and contribute to solution architecture.
  • Help develop technical credibility across clients and product and consulting sales efforts.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or equivalent.
  • 2-5 years of hands-on experience in a data center setting.
  • Extensive knowledge of one or more data center solutions: storage, networking, compute, virtualization, data center management/automation, or security.
  • Professional communication, presentation, analytical, and problem-solving skills.
  • Strong interpersonal skills with the ability to communicate with all levels of resources.
  • Ability to influence others to achieve results.
  • Independent, self-motivated, and able to work well within a team and with partners.
  • Customer-focused and results-driven.
  • Able to work under critical conditions.
  • Experience with Cisco CCW, Dell OSC, NetApp, or HPE quote tools.

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.
  • Paid time off and company holidays, along with additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities to support continuous growth and upskilling.
  • Employee wellness initiatives and programs focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • Inclusive, people-first culture with a strong focus on collaboration and ownership.
  • Sponsorship of certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

Apply Now

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