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Data Operations Coordinator (Night Shift)

2 months, 3 weeks ago
Philippines
Full-time
Junior
Operations Specialist
Data Science and Analytics
Apply Now
Private In-Home Tutoring & Test-Preparation

Private In-Home Tutoring & Test-Preparation

Tutor Me Education provides high-caliber private in-home tutoring and test preparation services. Their handpicked tutors, who are top 1% academic achievers from prestigious universities, offer personalized teaching tailored to each student's learning s...

Diversified Consumer Services
51-250
Founded 2010
View All Jobs 42

Description

  • Coordinate and manage tutoring schedules across multiple programs and time zones.
  • Own the day-to-day scheduling process, ensuring sessions are accurately assigned, updated, and communicated.
  • Anticipate scheduling conflicts and implement solutions with minimal disruption.
  • Work closely with Regional Operations teams to support seamless program execution.
  • Own and maintain operational spreadsheets and databases for scheduling, tutor assignments, attendance, and student progress.
  • Ensure operational data is accurate, complete, organized, and updated in real time.
  • Use Excel and Google Sheets to analyze data, identify inconsistencies, and maintain reporting accuracy.
  • Monitor operational metrics and escalate discrepancies or emerging issues promptly.
  • Serve as a primary point of communication for scheduling updates via email, phone, and text.
  • Maintain accurate documentation of operational updates and scheduling changes.
  • Monitor student academic progress and attendance, identifying trends that may require intervention.
  • Participate in daily operations meetings with Program Directors to review priorities, progress, and challenges.
  • Support tutor onboarding and administrative processes as needed.

Requirements

  • Bachelor's degree required.
  • 2–4 years of progressively responsible experience in operations coordination, scheduling, logistics, project coordination, education operations, customer success, or administrative operations.
  • Advanced proficiency in Microsoft Excel and Google Sheets.
  • Experience with complex formulas, pivot tables, conditional formatting, filters and sorting, data validation, and lookup functions such as VLOOKUP/XLOOKUP.
  • Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
  • Strong written and verbal English communication skills with professional client-facing experience.
  • Demonstrated ability to maintain a high level of accuracy while working under deadlines.
  • Comfortable making independent decisions within established processes.
  • Proven ability to work effectively in a fully remote environment.
  • Ability to work consistently during overnight shifts, including evening through early morning hours.
  • Must have or be willing to obtain a dual-monitor workstation for efficient multitasking.

Benefits

  • Fully remote work.
  • PTO.

Interested in this position?

Apply directly on the company website

Apply Now

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