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Onboarding/Offboarding Analyst (Remote)

1 month, 1 week ago
Philippines
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
Active Directory AWS Cisco DNS Fortinet SIEM
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Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services
View All Jobs 29

Description

  • Assess client environments using diagnostic and discovery tools, document findings, and recommend improvements.
  • Collaborate with clients, internal teams, and third-party vendors to ensure smooth onboarding and offboarding transitions.
  • Deploy and configure tools including RMM, PSA, Office 365, security, backup, and monitoring solutions.
  • Perform installations on client servers, workstations, and network devices.
  • Maintain accurate documentation and automate processes where possible.
  • Support vendor-managed systems and coordinate resolutions on behalf of clients.
  • Manage and respond to assigned service tickets within agreed timelines.
  • Provide consistent, high-quality service with minimal supervision.

Requirements

  • Strong understanding of Microsoft 365, Active Directory, Group Policy, DNS, and print management.
  • Basic to intermediate knowledge of networking, firewall, VLAN, and VPN configurations.
  • Experience with server hardware including Dell, HP, Cisco, and Fortinet.
  • Familiarity with RMM tools such as Kaseya and Datto.
  • Familiarity with PSA systems such as ConnectWise.
  • Excellent communication, organization, and multitasking skills.
  • Ability to work independently and manage multiple client environments.
  • Hands-on engineering mindset with strong troubleshooting and ownership skills.
  • Experience with EDR, SIEM, Mimecast, ATP, Veeam, Meraki, SonicWALL, AWS, or AAD is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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