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Onboarding/Offboarding Analyst (Remote)

2 months ago
Philippines
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
Active Directory AWS Cisco DNS Fortinet SIEM
Apply Now
Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services
View All Jobs 16

Description

  • Assess client environments using diagnostic and discovery tools, document findings, and recommend improvements.
  • Collaborate with clients, internal teams, and third-party vendors to ensure smooth onboarding and offboarding transitions.
  • Deploy and configure tools including RMM, PSA, Office 365, security, backup, and monitoring solutions.
  • Perform installations on client servers, workstations, and network devices.
  • Maintain accurate documentation and automate processes where possible.
  • Support vendor-managed systems and coordinate resolutions on behalf of clients.
  • Manage and respond to assigned service tickets within agreed timelines.
  • Provide consistent, high-quality service with minimal supervision.

Requirements

  • Strong understanding of Microsoft 365, Active Directory, Group Policy, DNS, and print management.
  • Basic to intermediate knowledge of networking, firewall, VLAN, and VPN configurations.
  • Experience with server hardware including Dell, HP, Cisco, and Fortinet.
  • Familiarity with RMM tools such as Kaseya and Datto.
  • Familiarity with PSA systems such as ConnectWise.
  • Excellent communication, organization, and multitasking skills.
  • Ability to work independently and manage multiple client environments.
  • Hands-on engineering mindset with strong troubleshooting and ownership skills.
  • Experience with EDR, SIEM, Mimecast, ATP, Veeam, Meraki, SonicWALL, AWS, or AAD is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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