NOC Engineer

1 month ago
Full-time
Mid Level
DevOps and Infrastructure
Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services

Description

  • Leverage scripting and automation tools to streamline processes and reduce time spent on issues.
  • Develop and implement automation solutions that reduce failure rates and minimize engineer involvement in ticket resolution.
  • Create internal tools that help engineers solve issues faster and more efficiently.
  • Implement self-service solutions for clients to address common issues independently.
  • Develop pro formas for automation initiatives to estimate time savings, cost savings, effort, and ROI.
  • Maintain and secure a scripting repository.
  • Create reports to track progress on automation initiatives.
  • Write custom reports for the NOC and Service Desk using Power BI and BrightGauge.
  • Automate Windows, third-party, and Mac patching using tools such as Kaseya VSA, Addigy, and Intune.
  • Manage and update the RMM platform, Kaseya, and the BrightGauge analytics platform.
  • Provide automated patch status and endpoint compliance reports.
  • Collaborate with other IT teams to integrate automation solutions with existing systems and processes.
  • Maintain documentation for automation scripts, tools, and procedures.
  • Provide technical support and guidance to clients and team members on automation solutions and best practices.

Requirements

  • Proven experience developing and implementing automation solutions using scripting languages such as PowerShell, Python, or similar.
  • Strong understanding of automation principles and tools.
  • Proficiency in troubleshooting and resolving automation-related issues.
  • Experience creating and maintaining performance baselines on servers and network devices.
  • Basic understanding of networking principles.
  • Intermediate experience with virtualization technologies and storage hardware.
  • Basic experience with Azure and AWS cloud environments.
  • Intermediate knowledge of Azure compute, network, and storage.
  • Some scripting knowledge is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Relevant certifications such as Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect, or similar are a plus.

Interested in this position?

Apply directly on the company website

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