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Collections Specialist - Solar Industry (Remote)

1 month ago
Philippines
Full-time
Mid Level
Accountant
Customer and Technical Support
Salesforce
Apply Now
Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services
View All Jobs 35

Description

  • Manage a portfolio of residential and commercial accounts, including high-value and multi-location accounts, to recover outstanding balances.
  • Negotiate payment commitments while maintaining professional and positive customer relationships.
  • De-escalate difficult conversations using active listening, empathy, and problem-solving.
  • Use Salesforce, Zuora, and internal systems to investigate, track, and resolve collections issues.
  • Document collections activity accurately to support compliance and process visibility.
  • Explain community solar benefits and savings to customers to improve understanding, retention, and engagement.
  • Perform skip tracing to locate hard-to-reach customers using investigative tools and strategies.
  • Handle outbound calls, inbound inquiries, emails, and Salesforce cases to ensure timely resolutions.
  • Collaborate with teammates and other departments to share best practices and manage collection cases appropriately.
  • Meet or exceed departmental KPIs, including dollars collected and call volume, while adapting to changing priorities.

Requirements

  • 3-5+ years of professional experience in collections, ideally in the solar industry.
  • Excellent verbal and written communication skills.
  • Knowledge of billing and collections procedures.
  • Experience with skip tracing tools and investigative techniques.
  • Strong customer service and retention mindset.
  • Proficiency in Excel, typing, and general computer navigation.
  • Salesforce or a similar CRM system experience required.
  • Ability to work effectively with diverse teams in a collaborative environment.
  • Comfort working in a dynamic, growing environment.
  • Prior customer service or call center experience preferred.
  • Accounts receivable knowledge or experience preferred.
  • Familiarity with Zuora or a similar billing system preferred.

Benefits

  • Full-time employment status, not an independent contractor arrangement.
  • Government-mandated contributions and benefits.
  • 100% remote work setup.
  • Night shift schedule aligned to US Eastern/Central time zones while working in the Philippines.
  • Opportunity to work with a high-achieving team in a growing customer experience organization.
  • Background check completed before the job offer stage.

Interested in this position?

Apply directly on the company website

Apply Now

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