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Senior Vice President & General Manager, Senior Living

2 hours, 5 minutes ago
United States
Full-time
Executive
Head of Sales
Sales and Business Development
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 62

Description

  • Define and own the Senior Living segment strategy, including distinct go-to-market approaches for different operator types.
  • Serve as the primary executive sponsor and relationship owner for key Senior Living customers and prospects.
  • Represent PointClickCare at industry forums, conferences, and customer advisory boards.
  • Own the P&L for the Senior Living business unit, including revenue, gross margin, and operating expense accountability.
  • Drive net new ARR growth, net revenue retention, expansion revenue, pipeline discipline, and forecast accuracy.
  • Develop and execute segment-specific investment theses across Senior Living market segments.
  • Identify and pursue inorganic growth opportunities, including partnerships and adjacent market expansion.
  • Lead the full go-to-market motion for Senior Living products across all segments.
  • Directly manage customer-facing functions including Sales, Customer Success, Professional Services, and Support leadership.
  • Recruit, develop, and retain talent while establishing performance standards, accountability, and career pathways.
  • Provide matrixed leadership over Marketing, Product Management, and Engineering to align roadmaps and campaigns to Senior Living priorities.
  • Act as the voice of the Senior Living customer to ensure product prioritization reflects market needs and competitive gaps.

Requirements

  • 15+ years of progressive leadership experience in enterprise software, healthcare technology, or a related SaaS environment.
  • At least 5 years in a senior executive role with P&L ownership.
  • Deep knowledge of the Senior Living market, including operator economics, care delivery models, regulatory environment, and technology landscape.
  • Demonstrated success leading and scaling customer-facing organizations in a high-growth B2B software company.
  • Proven ability to influence outcomes across product, engineering, and marketing in a matrixed environment.
  • Track record of building executive-level customer relationships with C-suite leaders at major Senior Living operators.
  • Strong financial acumen, including experience owning and managing a multi-million dollar P&L.
  • Proficiency in SaaS revenue metrics and operating KPIs.
  • Willingness and ability to travel extensively to customers, prospects, and team members.
  • Executive presence and ability to represent the company credibly at senior organizational levels (preferred).
  • Collaborative, consultative leadership style that builds trust and alignment (preferred).
  • Strategic and analytical thinking to synthesize market dynamics, competitive data, and customer insights (preferred).
  • Customer obsession and passion for improving care outcomes in the Senior Living sector (preferred).
  • Talent development strength with a reputation for building diverse, high-performing teams (preferred).
  • Adaptability and resilience in fast-paced, ambiguous environments (preferred).
  • Familiarity with the business models and buying dynamics of diversified post-acute operators and pure-play Senior Living organizations (preferred).

Benefits

  • Competitive base salary plus bonus.
  • Benefits starting from day one.
  • Retirement plan matching (RRSP and 401K).
  • Flexible paid time off.
  • Lifestyle/wellness spending account.
  • Parental and caregiver leaves.
  • Fertility and adoption support.
  • Continuous development support program.
  • Employee assistance program.
  • Learning programs and resources.

Interested in this position?

Apply directly on the company website

Apply Now

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