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Principal AI Architect (US)

1 month ago
United States
Full-time
Lead
AI (Artificial Intelligence)
Software Development
Docker Generative AI Kubernetes Python REST API Salesforce
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 6

Description

  • Define and drive enterprise AI strategy and architecture within a B2B SaaS and enterprise technology environment.
  • Design and govern AI solutions across the full customer lifecycle including marketing, sales, solution engineering, quoting, contracting, billing, revenue recognition, service, and customer success management.
  • Architect and scale generative AI, agent-based systems, RAG architectures, and intelligent automation in production SaaS platforms.
  • Own enterprise architecture across core business and corporate platforms (CRM, quoting, contracting, billing, HR, IT Service Management) and design scalable solution architectures independent of specific tools or vendors.
  • Architect and develop agentic enterprise capabilities that enhance business operations, workload orchestration, and user-facing automation.
  • Design and implement LLM-powered agents using platforms such as Microsoft Copilot Studio and Salesforce Agentforce.
  • Design orchestration patterns using frameworks and platforms such as Salesforce Agentforce, Microsoft Copilot, LangGraph, CrewAI, and LangChain to enable multi-agent collaboration across systems.
  • Define architectural guardrails, platform standards, and lifecycle management practices for scalable, secure AI and enterprise systems.
  • Act as a technical authority to review, challenge, and guide vendor, system integrator, and internal team architectures and lead architecture governance.
  • Design target-state architectures, conduct gap assessments, and shape enterprise-wide solution roadmaps.

Requirements

  • 12+ years of experience in enterprise, solution, or platform architecture roles within B2B SaaS or large-scale technology organizations.
  • Proven experience designing and running AI systems in real production environments.
  • Deep understanding of generative AI, large language models, agent architectures, RAG patterns, and AI orchestration frameworks.
  • Strong proficiency in Python with experience building backend services, APIs, and containerized workloads.
  • Hands-on experience with LLM platforms such as OpenAI, Azure OpenAI, or Anthropic, and agent frameworks such as LangChain, LangGraph, CrewAI, or AutoGen.
  • Experience designing secure, scalable, multi-tenant enterprise and SaaS architectures and leading large-scale business and technology transformation programs.
  • Strong experience across end-to-end B2B SaaS customer and revenue lifecycles including marketing, sales, quoting, contracting, billing, revenue recognition, service, and customer success platforms.
  • Experience designing enterprise architecture for HR and corporate technology domains and owning those platforms without dependency on specific vendors or tools.
  • Experience in Microsoft AI platforms such as Azure foundry and Copilot agent (listed as a must); experience with Salesforce ecosystem (Einstein, Agentforce, Data Cloud) is preferred.
  • Strong understanding of enterprise security architecture and data privacy principles and the ability to translate business capabilities into scalable technical solutions.

Benefits

  • USD base salary range $173,000–$190,000 + bonus + benefits.
  • Benefits starting from Day 1, including retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources and Employee Assistance Program.
  • Parental & caregiver leaves plus fertility and adoption support.
  • Continuous development support program and professional development opportunities.
  • Allyship and inclusion communities and employee recognition programs.
  • Remote work flexibility (role listed as remote) with required travel to Mississauga and/or Salt Lake City for onboarding and periodic team events; hybrid roles require commutable residence to specified office.

Interested in this position?

Apply directly on the company website

Apply Now

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