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Canada- Technical Solutions Analyst

18 hours, 36 minutes ago
Canada
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
FTP HTTP JavaScript Kibana OAuth OpenID Connect SQL Server SSH TCP/IP XML
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 62

Description

  • Provide technical support to clients by troubleshooting and resolving issues related to products and services.
  • Apply structured problem analysis and effective troubleshooting techniques to diagnose technical problems.
  • Collaborate with the technical support team to identify and implement solutions to recurring issues.
  • Maintain detailed documentation of support cases, activities, and resolutions.
  • Stay current on technology trends and industry advancements relevant to the role.
  • Participate in training and development programs to strengthen technical skills and knowledge.
  • Translate complex technical concepts for technical and non-technical audiences.
  • Support and troubleshoot web-based software applications.

Requirements

  • Post-secondary diploma or degree in Information Technology or a related field.
  • Strong technical skillset with experience troubleshooting and resolving technical issues.
  • Familiarity with troubleshooting strategies, effective questioning, and the 5 W's and an H.
  • Knowledge of network protocols and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
  • Experience with RDBMS, preferably SQL Server, APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
  • Previous experience in a technical support role is an asset.
  • Proficiency with diagnostic and log analysis tools such as Kibana and AppDynamics.
  • Ability to translate complex technical concepts for both technical and non-technical audiences.
  • Familiarity with AI tools such as MS Copilot and ChatGPT to improve support workflows.
  • Healthcare domain knowledge in care delivery, care coordination, business intelligence, financial performance, or pharmacy workflows and integrations for skilled nursing, senior living, home health, or acute care facilities.
  • Overtime eligibility and preferred shift work availability.
  • Willingness to travel to the Mississauga and/or Salt Lake City office for onboarding and team events if working remotely.

Benefits

  • Base salary range of $55,000 to $70,000 CAD, plus a 5% performance-based bonus.
  • Benefits starting from Day 1.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources.
  • Parental and caregiver leaves.
  • Fertility and adoption support.
  • Continuous development support program.
  • Employee assistance program.
  • Employee recognition and inclusion communities.

Interested in this position?

Apply directly on the company website

Apply Now

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