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Lead Product Manager (Engagement)

2 hours, 28 minutes ago
United States
Full-time
Lead
Product Manager
Product Management
SQL
Apply Now
Point

Point

Point is a leading home equity platform that offers homeowners up to $500k through Home Equity Investments (HEI) with no monthly payments. By buying a fraction of properties, Point empowers homeowners to access the wealth locked in their home equity. W...

Real Estate
251-1K
Founded 2015
$169M raised
View All Jobs 15

Description

  • Define and execute the product roadmap for the post-submission funnel to reduce abandonment, cancellations, and preventable rejections.
  • Analyze funnel performance using cohort analysis, rejection and cancellation segmentation, and customer feedback to identify conversion gaps.
  • Design and launch data-informed interventions such as self-service tools, proactive outreach, and product education to reduce drop-off.
  • Reduce time-to-fund by identifying and removing bottlenecks in stages controlled by the engagement team.
  • Own the strategy for homeowner communications across email, SMS, and in-app messaging in partnership with Marketing.
  • Use call analysis, NPS, and verbatim feedback to maintain a high-quality homeowner experience while improving speed and efficiency.
  • Partner cross-functionally with Engineering, Design, Operations, Underwriting, Marketing, and Data Science to ship improvements and align on funnel health.
  • Define success metrics, run experiments, and build dashboards to measure conversion performance and make results visible across the organization.

Requirements

  • 7+ years of product management or related experience.
  • At least 2 years of experience in fintech, mortgage/lending, or a funnel-intensive consumer product.
  • Proven success improving conversion in complex, multi-stage funnels with both user-initiated and system-initiated outcomes.
  • Experience shaping customer-facing communications with marketing or growth teams.
  • Strong analytical skills, including cohort analysis, A/B testing, and SQL.
  • Deep customer empathy and comfort using qualitative feedback such as call reviews and verbatims.
  • Experience with operational products and collaboration with ops teams, account managers, or agents.
  • Ability to ship quickly and iterate in a growth-stage environment while making decisions with imperfect data.
  • Excellent written and verbal communication skills with the ability to build cross-functional alignment.
  • Must reside in one of Point’s approved U.S. states of operation.

Benefits

  • Comprehensive medical, dental, and vision insurance with FSA and HSA options.
  • Unlimited paid time off plus 10 company holidays.
  • Fully remote work with the option to work from the downtown Palo Alto HQ.
  • Fully paid parental leave, including supplemental pay during state PFL where available.
  • Meaningful equity in the company.
  • 401(k) retirement plan plus life insurance and short- and long-term disability coverage.
  • Monthly internet and mobile stipends, wellness perks, home office reimbursement, and company-provided equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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