Sr. Support Tools Product Manager

1 hour, 28 minutes ago
Full-time
Senior
Product Management
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Own the success of assigned support tools within Samsara’s revenue stack.
  • Lead deep user research to identify current support pain points and future GTM tooling needs.
  • Draft product requirements documents and wireframes aligned to business goals and automated workflows.
  • Oversee feature execution and conduct usability testing across multiple partner teams.
  • Collaborate with GTMS, Sales Ops, and AI + Data Analytics teams to deliver support tool enhancements.
  • Coordinate releases, including change management, enablement, and documentation to support field adoption.
  • Define and track KPIs and adoption metrics to measure impact and guide roadmap iterations.
  • Drive strategy and influence the long-term direction of the support tools and sales technology stack.
  • Champion Samsara’s cultural principles while scaling the tools globally and across new offices.

Requirements

  • 5-8 years of customer support tooling experience in a fast-paced SaaS environment.
  • Bachelor's degree in a technical or business field, or equivalent practical work experience.
  • Proven experience managing AI support tools or LLM-based platforms such as Decagon, Happy Robot, Intercom Fin, or similar.
  • Established subject matter expertise in GTM tooling with a history of delivering substantial impact across multiple tools.
  • Ability to translate complex customer and business problems into clear requirements and solutions.
  • Experience leveraging AI to solve high-impact business problems.
  • Strong analytical skills with experience reviewing large datasets of conversation logs to identify patterns and root causes of technical failures.
  • Open to candidates residing in the United States.

Benefits

  • Annual base salary of $115,430 to $174,600 USD.
  • Above-market total compensation, including base salary, performance-based bonus or variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health and parental leave plans.
  • Professional development stipend.
  • Opportunity to earn above-market compensation based on performance in a high-growth public company.

Interested in this position?

Apply directly on the company website

Apply Now

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