Podium

Podium offers a comprehensive platform for local businesses to enhance customer experiences, manage reviews, and streamline interactions with growth, communication, and payment tools. Simplifying business interactions for businesses and consumers alike.

Internet Software & Services

Information Technology

1K-5K (1300)

Founded 2013

$419M raised

10 open positions

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AI Customer Success Manager - SMB (Automotive)

1 month, 1 week ago

United States

Full-time

Junior

Customer Success Manager

Customer and Technical Support

CRM LLM

Apply Now

Podium

Internet Software & Services

1K-5K

Founded 2013

$419M raised

View All Jobs 10

Description

Serve as the primary post-sales point of contact for a portfolio of small business customers.
Own customer success and health for a segment of Podium’s SMB customer base.
Develop strategies to increase engagement, customer satisfaction, and retention while reducing churn.
Drive adoption and utilization of Podium products through product and industry knowledge.
Help customers achieve their business objectives and maximize value from the platform.
Identify upsell and cross-sell opportunities within existing accounts.
Proactively manage renewals to secure retention and customer continuity.
Conduct regular check-ins to understand customer goals, assess satisfaction, and recommend improvements.
Act as the primary point of contact for inquiries, issues, and escalations.
Advocate for customers internally by relaying feedback to product and engineering teams.

Requirements

1+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager.
Preferred experience in the software or SaaS industry.
Working knowledge of AI technologies such as LLMs, Voice AI, and automation platforms, with hands-on real-world application experience.
Strong communication and interpersonal skills with the ability to build rapport and credibility at all levels.
Excellent problem-solving and analytical abilities to address customer challenges effectively.
Ability to learn and understand complex software concepts quickly.
Empathetic, customer-centric mindset focused on driving customer success.
Results-driven orientation with a focus on customer satisfaction and retention goals.
Ability to work collaboratively cross-functionally to achieve common objectives.
Willingness to travel up to 20% of the time.
Preferred experience with customer success platforms and tools.
Preferred familiarity with CRM and customer support software.
Preferred knowledge of online reputation management and customer feedback processes.
Growth-oriented attitude toward AI and how it will reshape work and business operations.

Benefits

Open and transparent culture.
Life insurance plus long- and short-term disability coverage.
Paid maternity and paternity leave.
Fertility benefits.
Generous vacation time, plus three 4-day summer holiday weekends.
Medical, dental, and vision benefits.
401(k) plan.
Bi-annual swag drops with Podium gear and apparel.

Interested in this position?

Apply directly on the company website

Apply Now

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