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AI Customer Success Manager - SMB (Automotive)

3 months, 4 weeks ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM LLM
Apply Now
Podium

Podium

Podium offers a comprehensive platform for local businesses to enhance customer experiences, manage reviews, and streamline interactions with growth, communication, and payment tools. Simplifying business interactions for businesses and consumers alike.

Internet Software & Services
1K-5K
Founded 2013
$419M raised
View All Jobs 7

Description

  • Serve as the primary post-sales point of contact for a portfolio of small business customers.
  • Own customer success and health for a segment of Podium’s SMB customer base.
  • Develop strategies to increase engagement, customer satisfaction, and retention while reducing churn.
  • Drive adoption and utilization of Podium products through product and industry knowledge.
  • Help customers achieve their business objectives and maximize value from the platform.
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Proactively manage renewals to secure retention and customer continuity.
  • Conduct regular check-ins to understand customer goals, assess satisfaction, and recommend improvements.
  • Act as the primary point of contact for inquiries, issues, and escalations.
  • Advocate for customers internally by relaying feedback to product and engineering teams.

Requirements

  • 1+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager.
  • Preferred experience in the software or SaaS industry.
  • Working knowledge of AI technologies such as LLMs, Voice AI, and automation platforms, with hands-on real-world application experience.
  • Strong communication and interpersonal skills with the ability to build rapport and credibility at all levels.
  • Excellent problem-solving and analytical abilities to address customer challenges effectively.
  • Ability to learn and understand complex software concepts quickly.
  • Empathetic, customer-centric mindset focused on driving customer success.
  • Results-driven orientation with a focus on customer satisfaction and retention goals.
  • Ability to work collaboratively cross-functionally to achieve common objectives.
  • Willingness to travel up to 20% of the time.
  • Preferred experience with customer success platforms and tools.
  • Preferred familiarity with CRM and customer support software.
  • Preferred knowledge of online reputation management and customer feedback processes.
  • Growth-oriented attitude toward AI and how it will reshape work and business operations.

Benefits

  • Open and transparent culture.
  • Life insurance plus long- and short-term disability coverage.
  • Paid maternity and paternity leave.
  • Fertility benefits.
  • Generous vacation time, plus three 4-day summer holiday weekends.
  • Medical, dental, and vision benefits.
  • 401(k) plan.
  • Bi-annual swag drops with Podium gear and apparel.

Interested in this position?

Apply directly on the company website

Apply Now

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