Customer Support Representative

8 hours, 12 minutes ago
Full-time
Entry Level
Customer and Technical Support
PlayON! Sports Network

PlayON! Sports Network

PlayON! Sports Network provides a comprehensive platform for high school sports programs, offering digital ticketing, live streaming, statistics, coaching tools, and social content to enhance community engagement and support student athletes.

Media
51-250
Founded 2006
$10M raised

Description

  • Answer phone calls and provide troubleshooting support to customers.
  • Respond to customer service tickets by email in a timely manner.
  • Enter high school sports rosters, schedules, and scores accurately and efficiently.
  • Import data using the company’s in-house software.
  • Use MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.
  • Work to resolve issues quickly while minimizing customer effort and the number of channels needed.
  • Model high-quality customer service to build trust and brand loyalty.

Requirements

  • High school diploma required; college students or graduates preferred.
  • Knowledge of the Windows 10 operating system.
  • Excellent written and verbal communication skills.
  • Comfort answering phone calls and responding to support emails.
  • Strong understanding of fan culture and passion for the entertainment or sports industry.
  • Experience with Zendesk is a plus.
  • Experience with Microsoft Office Suite is preferred.
  • Customer support experience is preferred.

Benefits

  • Multiple medical insurance plans to choose from.
  • Dental, vision, life, and disability insurance.
  • Employee Emergency Fund.
  • Company equity (stock options).
  • Open PTO policy.
  • 401(k) plan with company match.
  • Hybrid/flexible work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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