Outbound Sales Closer (Recovery Sales / Post-Purchase Upsell)

48 minutes ago
Full-time
Mid Level
Sales and Business Development
Plateful

Plateful

Plateful specializes in providing high-quality kitchen essentials and innovative supplies, including pure titanium cookware and utensils, designed to enhance the cooking experience for home chefs while ensuring safe and chemical-free meal preparation.

Specialty Retail
Founded 2024

Description

  • Reconnect with warm leads and existing customers at different stages of the buying journey.
  • Recover abandoned carts and declined transactions.
  • Identify and close post-purchase upsell and cross-sell opportunities.
  • Understand customer needs and recommend appropriate products or solutions.
  • Handle objections related to pricing, payments, hesitation, and other purchase barriers.
  • Build trust quickly through clear, confident, and consultative communication.
  • Navigate Shopify orders, carts, and customer records using CRM systems.
  • Track sales KPIs, meet performance targets, and take ownership of results.
  • Apply coaching and feedback to improve sales execution and performance.

Requirements

  • Proven experience in sales recovery, win-back, retention, upselling, or cross-selling.
  • Strong upselling and cross-selling skills, ideally in a consultative or high-ticket sales environment.
  • Experience with $1,000+ average order values preferred.
  • Hands-on experience with Shopify and CRM systems required.
  • Excellent objection-handling and closing skills.
  • Clear, confident, and persuasive communication skills.
  • KPI-driven, accountable, persistent, and ownership-oriented approach.
  • Fast-learning, coachable, and execution-focused mindset.
  • Availability to work EST hours, including night shifts and rotating weekday schedules.

Benefits

  • Fully remote position.
  • Competitive base salary.
  • Uncapped 5% commission during the first month.
  • Tiered commission structure from month two onward.
  • Daily spiffs and performance incentives.
  • Paid leave benefits.

Interested in this position?

Apply directly on the company website

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