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Training Strategist II (Evolve 365)

37 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Planet Technologies

Planet Technologies

Planet Technologies specializes in providing Microsoft professional services to public sector and commercial organizations, focusing on cloud solutions, IT services, and digital transformation to enhance security and compliance.

Internet Software & Services
251-1K
Founded 1998
View All Jobs 11

Description

  • Build and maintain strong relationships with customers and end users while resolving issues and tailoring solutions to their needs.
  • Design, customize, and schedule learning and adoption campaigns based on customer goals and technology.
  • Develop communication blueprints and execute communication and adoption activities that support digital transformation.
  • Assess customer risk and proactively address dissatisfaction throughout the customer life cycle.
  • Create customer success reports for stakeholders to track adoption, issue resolution, and goal attainment.
  • Provide customer insights and relay the voice of the customer to internal teams including Sales, Marketing, and Project Teams.
  • Deliver 100- and 200-level end-user webinars for Office/Microsoft 365 and provide 1:1 coaching on basic functionality.
  • Coordinate and execute customer internal champions programs for Office 365.
  • Update and build training courses based on feature updates across Microsoft environments including Enterprise, EDU, GCC, GCC-H, and DoD.
  • Represent Evolve 365 as a product, company, and industry ambassador to prospects and existing customers.

Requirements

  • Bachelor's degree or comparable work history.
  • 3-5 years of experience in technical training, education, curriculum development, or a similar role.
  • Experience working with regulated government M365 cloud environments; active Secret clearance is essential.
  • Minimum of a Secret clearance required.
  • US citizenship (clearable) is required.
  • Ability to create and deliver complex training content to technical and non-technical audiences.
  • Experience creating technical documentation for a non-technical audience.
  • Outstanding communication skills, including strong written, verbal, presentation, and phone communication abilities.
  • Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and OneNote.
  • Familiarity with Copilot, Visio, Publisher, Adobe Professional, Zoom, SnagIt, and Camtasia.
  • Experience with computer-based training, web-based training, and modern educational techniques.
  • Ability to build rapport, influence others, and manage relationships across all levels of employees.
  • Ability to plan, prioritize, and follow through in a fast-paced environment.
  • Remote location with less than 10% travel.
  • Federal agency clearance requirements may require up to a 10-year background investigation.

Benefits

  • Salary range of $75,000 to $105,000.
  • Remote work arrangement.
  • Details available in the Planet Technologies 2024-2025 Benefits Guide.
  • Opportunity to support impactful public sector projects.

Interested in this position?

Apply directly on the company website

Apply Now

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