Technical Account Manager

3 hours, 20 minutes ago
Full-time
Senior
Customer and Technical Support
Planet Technologies

Planet Technologies

Planet Technologies specializes in providing Microsoft professional services to public sector and commercial organizations, focusing on cloud solutions, IT services, and digital transformation to enhance security and compliance.

Internet Software & Services
251-1K
Founded 1998

Description

  • Manage assigned customer accounts and provide ongoing support in coordination with managed services engineers and consultants.
  • Oversee IT service delivery, ensuring service levels are met and issues are resolved promptly.
  • Identify opportunities to improve customer satisfaction, add value, and expand services.
  • Direct customer technical resources and serve as the primary escalation point for support requests.
  • Coordinate technical escalations with architects, technical resources, account executives, and managed services leadership.
  • Drive resolution of customer technical issues and allocate appropriate technical resources.
  • Manage annual renewals by demonstrating service value and identifying add-on opportunities.
  • Produce monthly internal and customer reports to support accurate invoicing.
  • Manage hourly contract work as a project manager using Planet’s PMO methodologies.
  • Manage Microsoft FastTrack engagements.

Requirements

  • Five years of experience in IT customer account management, managed services, or IT project management, preferably in a managed services organization.
  • Experience working effectively in large, remote teams while managing multiple complex projects simultaneously.
  • Ability to quickly assimilate information, manage competing priorities, and make sound decisions under pressure.
  • Strong customer-expectation management skills and experience providing trusted-advisor service.
  • Experience with CRM and helpdesk systems; knowledge of Microsoft tools and systems is preferred.
  • Ability to identify when and how to escalate issues effectively.
  • Ability to read and understand complex business requirements.
  • Awareness of current technology and development trends with a commitment to continuous learning.
  • Bachelor’s degree and PMP certification preferred.
  • U.S. citizenship and ability to obtain required federal agency clearance, potentially involving a 10-year background investigation.

Benefits

  • Salary range of $110,000–$190,000, based on experience, clearance level, education, and other factors.
  • Benefits package available through Planet Technologies.
  • Opportunity to support impactful Microsoft services projects for government and commercial organizations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Portfolio Operations Manager, Commercial

Omnidian 51-250 Renewable Electricity

Omnidian is seeking a Commercial Portfolio Operations Manager to oversee distributed solar and energy storage assets, manage client relationships, and coordinate performance, maintenance, reporting, and service activities throughout the asset lifecycle.

CRM ERP Salesforce
3 hours, 35 minutes ago

Forward Deployed Engineer

Albatross AI 11-50 information technology & services

Albatross is hiring a Forward Deployed Engineer to lead customer deployments of its real-time AI discovery platform, from data integration and model configuration through production launch and measurable business impact.

Machine Learning Python
3 hours, 35 minutes ago

Technical Account Manager

teamified.com Hotels, Restaurants & Leisure

Technical Account Manager supporting a global SaaS volunteer-engagement platform by advising strategic customers, solving technical challenges, and driving adoption, retention, expansion, and long-term success.

1 day, 3 hours ago

Senior Technical Account Manager

Airship 251-1K Internet Software & Services

Airship is hiring a senior Technical Account Manager to advise strategic enterprise clients, lead complex integrations and escalations, and maximize adoption of its cross-channel customer experience platform.

Android Digital Marketing Email Marketing iOS Java Linux macOS Python Swift
3 days, 3 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers