Technical Support Engineer

1 hour, 44 minutes ago
Full-time
Junior
Customer and Technical Support
Plaid

Plaid

Plaid is a data network that enables companies to create fintech solutions by securely connecting users' financial data to apps and services. With a focus on payments, fraud prevention, personal finance insights, credit underwriting, and open finance, ...

Diversified Financial Services
1K-5K
Founded 2013
$734M raised

Description

  • Respond to 10-12 customer tickets per day via Zendesk while meeting quality standards.
  • Troubleshoot customer issues using internal tools and documentation.
  • Escalate issues to Engineering or Partnership teams when further resolution is needed.
  • Manage issues from first symptom through final resolution while communicating with customers and internal stakeholders.
  • Work with other Technical Support Engineers on projects to improve internal and external processes.
  • Contribute to brainstorming, tooling, documentation, and process improvement initiatives.
  • Assist go-to-market teams with customer escalations.
  • Collaborate with engineering, product, and other cross-functional teams on issue resolution.

Requirements

  • 2+ years of experience in a customer-facing role.
  • 6+ months of experience working with REST APIs, SQL, CSS, HTML, and a coding language such as JavaScript or Python.
  • Knowledge of ticketing systems and tools such as Zendesk and Jira.
  • Experience with data visualization tools such as Mode.
  • 6+ months of experience supporting technical projects and/or process improvement preferred.
  • Strong written and verbal communication skills.
  • Commitment to providing a world-class customer experience.
  • Self-starter mentality with the ability to work independently.
  • Effective time management and ability to balance multiple priorities.
  • Must be based in the Eastern Time Zone (EST/EDT).

Benefits

  • Remote full-time role.
  • Competitive base salary of $73,872 to $110,000 per year.
  • Eligibility for additional compensation such as commission, if applicable.
  • Equity may be included in total compensation.
  • Benefits package offered in addition to base salary and equity.
  • Opportunity to work on a mission-driven product in financial technology.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Robot Technician (East Coast)

RobustAI 11-50 Industrial Conglomerates

Robust AI is hiring a Remote Robot Technician on the East Coast to support the deployment, maintenance, troubleshooting, and customer training for warehouse robotic fleets.

Bash Linux SQL
14 minutes ago

Technical Support Specialist (Based in Philippines)

Okendo 11-50 Professional Services

Okendo is hiring a Philippines-based Technical Support Specialist to support Shopify merchants with onboarding, storefront implementation, and ongoing technical assistance for its eCommerce platform.

Agile CSS HTML HubSpot JavaScript SEO Shopify
14 minutes ago

FBS Product Support

Capgemini 100K+ Internet Software & Services

FBS – Farmer Business Services, part of Farmers operations and supported by Capgemini as Employer of Record, is seeking a support-focused professional to monitor application health and manage incidents across its global business systems.

Java SQL
29 minutes ago

Technical Support Specialist | Based in South-East Asia

Hostinger 251-1K IT Services

Hostinger is hiring a remote Technical Support Specialist in South-East Asia to provide customer support for its web hosting products and help customers resolve technical issues quickly and clearly.

DNS WordPress
29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers