Onboarding Specialist

1 hour, 29 minutes ago
Full-time
Junior
Project and Program Management

Pion

Pion is a marketing/advertising and verification company focused on helping brands attract, engage, verify, and convert Gen Z and other closed consumer groups. It describes itself as a growth partner and verification expert built on 20 years of youth marketing experience, originally starting with Student Beans in 2005, and says the broader Pion brand was born in January 2024.

Marketing and advertising
201-500
Founded 2005

Description

  • Own onboarding for existing brand upsells and expansions across approximately 30 key accounts.
  • Partner with Account Managers to support expansion into new consumer groups and markets.
  • Manage the full onboarding journey from asset collection through setup, integration, and go-live.
  • Coordinate and schedule launch and media campaigns to keep stakeholders aligned and timelines on track.
  • Monitor post-launch performance during the first 24 hours and track campaign effectiveness.
  • Resolve issues, manage support tickets, and proactively remove blockers during onboarding and launch.
  • Communicate with brand stakeholders to ensure smooth onboarding and alignment.
  • Work across tools such as Salesforce, Asana, and Google Suite to support delivery.

Requirements

  • Experience in a B2B, client-facing role such as Customer Success, Customer Support, or Client Services.
  • Strong understanding of relationship management and delivering excellent client outcomes.
  • Highly organised with the ability to manage multiple onboarding projects, deadlines, and priorities in a fast-paced environment.
  • Strong communication skills across email, phone, and video calls.
  • Confidence engaging with and updating clients throughout the onboarding and launch process.
  • Proven ability to manage end-to-end project delivery across onboarding, integration, and launch processes.
  • Familiarity with Google Suite.
  • Experience working with ticketing systems to track and resolve client issues efficiently.
  • 12-month availability for a maternity cover contract.
  • Experience supporting brand expansions or complex client onboarding processes (preferred).

Benefits

  • Competitive salary.
  • 30 days annual leave, plus bank holidays.
  • Remote-first working environment with up to 180 days working from abroad, subject to approval.
  • Flexible working hours with a choice of start and finish times.
  • Monthly wellness allowance, gym memberships, access to mental health first aiders, and a health cash plan.
  • Commitment to personal development and career growth, including coaching workshops and progression plans.
  • Access to partnership discounts from major brands.
  • £200 work-from-home setup allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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