Sr. Technical Support Engineer

2 hours, 45 minutes ago
Full-time
Senior
Customer and Technical Support
Pinterest

Pinterest

Pinterest is the world's first visual discovery engine, offering a vast dataset of ideas with over 200 billion recipes, home hacks, and style inspiration. With a mission to inspire everyone to create a life they love, Pinterest empowers its employees t...

Internet Software & Services
5K-10K
Founded 2010

Description

  • Serve as a subject matter expert on the Pinterest API and partner integrations.
  • Become an expert in Pinterest business products and troubleshoot deployment issues.
  • Lead the definition, development, and adoption of Pinterest integration products with strategic partners.
  • Own technical relationships with Tier 1 partners and enterprise advertisers and drive complex projects end to end.
  • Provide proactive and reactive technical support through dedicated and scaled support channels.
  • Provide on-call support for Pinterest business solutions on a rotation schedule.
  • Lead complex engineering projects such as new API launches, large-scale integrations, and major bug fixes.
  • Develop and maintain monitoring systems to ensure partner integrations remain highly available.
  • Collaborate with Product Management and Engineering to tailor products to partner requirements.
  • Define tools, processes, and documentation frameworks used by the team.
  • Lead cross-functional initiatives for Pinterest’s developer ecosystem and mentor junior team members.
  • Lead AI-driven solutions and automations to scale support and operations.

Requirements

  • 4+ years of Support, Solution, Partner Engineering, or integration experience, ideally at a large consumer tech platform.
  • Experience leading technical partner or client calls.
  • Experience integrating external APIs at scale using SDKs or custom client code.
  • Ability to read and write complex scripts for data manipulation.
  • Familiarity with a programming language such as Python or a shell scripting language.
  • Ability to leverage AI to improve work quality and decision-making.
  • Willingness to champion AI experimentation within the team.
  • Bachelor’s degree in a relevant field or equivalent experience.

Benefits

  • Base salary range of $123,684 to $254,644 USD for US-based applicants.
  • Eligible for equity.
  • Remote-friendly work arrangement with in-office collaboration only 1-2 times every 6 months.
  • Position can be situated anywhere in the country.
  • Access to Pinterest’s culture and benefits offerings for the role.

Interested in this position?

Apply directly on the company website

Apply Now

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