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Sage X3 Customer Support Consultant

2 months ago
United Kingdom
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Pine Services Group

Pine Services Group

Pine Services Group supports top software partners and ISVs internationally by preserving their legacy and accelerating sustainable growth.

Internet Software & Services
View All Jobs 16

Description

  • Receive, own, and resolve support tickets from first contact through to final resolution.
  • Use remote access tools to diagnose and troubleshoot issues within client environments.
  • Analyse, replicate, and resolve support cases in line with escalation guidelines.
  • Liaise with Development, Technical Consulting, management, and third parties to drive issue resolution.
  • Maintain clear, thorough documentation on all support tickets to support continuity and knowledge sharing.
  • Communicate proactively with management about issues as they arise.
  • Provide professional written and verbal communication to clients throughout the support process.
  • Support colleagues when workload or case complexity requires additional help.
  • Travel to client sites and internal meetings as required.

Requirements

  • Solid working knowledge of Sage X3, either as a super user or in a support/consulting role, including technical experience.
  • Confident, professional, and able to work independently with minimal direction.
  • Strong organisational and analytical skills with a methodical approach to problem-solving.
  • Clear, professional written and verbal communication skills.
  • Experience with Sage Intacct is preferred.
  • Familiarity with Microsoft SQL and/or Crystal Reports is preferred.
  • Proficiency with Microsoft Office is preferred.
  • Must be able to work full-time in a remote UK-based role.
  • Flexibility to support on-site visits and agreed extended hours when required.

Benefits

  • £38,000 - £40,000 annual salary.
  • 7.5% annual bonus.
  • Remote work from the UK.
  • 20 days of holiday per year, increasing annually to a maximum of 25 days.
  • Private health insurance eligibility after 6-month probation.
  • Pension eligibility after 3 months.
  • Bonus scheme eligibility after 6-month probation.
  • Life assurance eligibility after 6-month probation.
  • Broadband/mobile allowance included.

Interested in this position?

Apply directly on the company website

Apply Now

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