ServiceNow Solutions Consultant

2 hours, 29 minutes ago
Full-time
Senior
Customer and Technical Support
Phoenix Software

Phoenix Software

Phoenix Software specializes in leveraging information technology to empower the UK public sector to innovate and transform, facilitating the delivery of smart connected services to various stakeholders, including staff, citizens, patients, and students.

IT Services
251-1K
Founded 1990

Description

  • Develop scalable ServiceNow solutions aligned to Public Sector priorities across ITSM, ITOM, HRSD and wider ESM.
  • Translate organisational objectives into platform architectures and best-practice designs.
  • Deliver tailored demonstrations using ServiceNow DemoHub or equivalent tooling.
  • Lead discovery workshops, gather requirements, and produce LOE estimates and scope documents.
  • Support RFP, RFI and tender responses in collaboration with account and sales teams.
  • Work with AEs on client reviews, QBRs, KPI analysis, service performance insights and adoption trends.
  • Help clients define ServiceNow roadmaps and licence optimisation plans.
  • Provide internal enablement and training recommendations for Sales teams and BDMs.
  • Support Marketing with content, blogs and industry insights.
  • Maintain relevant ServiceNow certifications and stay aligned with Public Sector digital and AI strategies.

Requirements

  • Significant experience in a similar pre-sales consulting role.
  • Strong experience designing and presenting ServiceNow solutions across ITSM, ITOM, HRSD or wider ESM workflows.
  • Solid understanding of Public Sector operating models, including NHS, Local Government and Central Government.
  • Ability to translate business requirements into scalable, best-practice ServiceNow architectures.
  • Confident running discovery sessions, gathering requirements and producing LOE estimates and scope documents.
  • Skilled at delivering engaging platform demonstrations using ServiceNow DemoHub or equivalent tooling.
  • Comfortable analysing KPIs, service data and adoption trends to identify optimisation opportunities.
  • Excellent communication and stakeholder-management skills.
  • Strong documentation skills across solution designs, proposals and roadmap development.
  • Current ServiceNow certifications such as CSA or CIS, with a commitment to continuous learning.
  • Must pass a Baseline Personal Security Standard (BPSS) check.

Benefits

  • Remote working with monthly visits to the HQ in Pocklington (YO42).
  • Opportunity to help found and build Phoenix’s ServiceNow practice.
  • Exposure to a large customer base with significant untapped potential.
  • A culture focused on encouragement, support and skill development.
  • Two-stage interview process, including an online interview and an in-person presentation.
  • Conditional offer subject to passing a BPSS security check.

Interested in this position?

Apply directly on the company website

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