Professional Services Engineer (Microsoft Cybersecurity)

2 hours, 27 minutes ago
Full-time
Mid Level
Cybersecurity
Phoenix Software

Phoenix Software

Phoenix Software specializes in leveraging information technology to empower the UK public sector to innovate and transform, facilitating the delivery of smart connected services to various stakeholders, including staff, citizens, patients, and students.

IT Services
251-1K
Founded 1990

Description

  • Deliver complex technical implementations for customer projects as a delivery subject matter expert.
  • Lead the implementation of technical designs produced by Solution Architects and Technical Consultants.
  • Diagnose and resolve technical issues to maintain customer satisfaction and solution quality.
  • Work with Project Managers to meet milestones, timelines, and delivery standards.
  • Run technical knowledge-transfer workshops and customer handover sessions.
  • Produce post-delivery documentation and technical reporting.
  • Build and maintain deep working knowledge of products and solutions across the practice.
  • Support customer environments and deploy Microsoft security solutions in a delivery-focused capacity.

Requirements

  • Experience working as a Support Analyst or Engineer.
  • Proven ability to troubleshoot and resolve technical issues.
  • Strong knowledge of Microsoft cloud and security technologies, including Exchange Online, Entra ID (cloud and hybrid), and Azure.
  • Hands-on experience with Microsoft identity and access security services, including Conditional Access, PIM, RBAC, and identity protection.
  • Experience deploying and supporting Microsoft XDR solutions, including Defender for Endpoint, Identity, Cloud Apps, and Office 365.
  • Strong technical documentation and post-delivery reporting skills.
  • Excellent communication skills with a customer-focused mindset.
  • Strong problem-solving ability with a positive, resilient, and adaptable approach.
  • Desire for continuous improvement and learning across security technologies.
  • Desirable experience with Microsoft Information Protection and Purview, including DLP and Data Lifecycle Management.
  • Desirable experience with email security solutions such as Defender for Office 365, Mimecast, or Barracuda.
  • Desirable experience with SIEM platforms including Microsoft Sentinel, Splunk, or LogRhythm.
  • Desirable experience with endpoint protection solutions such as Microsoft Defender, Sophos, or CrowdStrike.
  • Microsoft certifications: AZ-900, MS-900, and SC-900 are listed as desirable.
  • Must be able to pass a Baseline Personal Security Standard (BPSS) check.

Benefits

  • Remote working with occasional visits to the HQ in Pocklington and to customers.
  • Opportunity to develop into a Technical Consultant role.
  • Support for skill development and ongoing learning.
  • A company culture that emphasizes encouragement and support.
  • Part of a cybersecurity consultancy practice within a UK-focused IT services provider.

Interested in this position?

Apply directly on the company website

Apply Now

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