Payments Analyst (High-Risk Underwriting)

2 weeks, 6 days ago
Full-time
Mid Level
Operations
Phoenix Ecommerce Technologies

Phoenix Ecommerce Technologies

Phoenix Ecommerce Technologies is the operating system of performance commerce. We unify storefronts, checkout, payments, and CRM into a single AI-native platform that helps direct response merchants make the most money, with the least headache, on their own terms.

information technology & services
11-50
Founded 2024

Description

  • Review and underwrite merchant and ISV applications before submission to processors, acquiring banks, and sponsor banks.
  • Evaluate business models, transaction flows, financial statements, processing history, credit data, chargeback exposure, fraud risk, and operational stability.
  • Assess merchant compliance with card network rules, KYC/AML, PCI DSS, processor requirements, and internal risk policies.
  • Identify emerging risks and recommend controls, documentation, and other safeguards to support approval decisions.
  • Prepare underwriting summaries, risk assessments, and approval recommendations for internal and external stakeholders.
  • Build relationships with merchants, processors, acquiring banks, sponsor banks, ISVs, and compliance partners.
  • Advise on payment strategies that improve authorization performance, reduce fraud and chargebacks, and support merchant growth.
  • Partner with sales, partnerships, client success, product, operations, leadership, and implementation teams to resolve underwriting and onboarding issues.
  • Help structure approvable merchant submissions and communicate merchant feedback to improve Phoenix's products and processes.

Requirements

  • 2+ years of underwriting experience in high-risk payments, merchant acquiring, fintech, or merchant services.
  • 3+ years of experience across payments, fintech, merchant acquiring, risk management, or financial services.
  • Strong understanding of high-risk ecommerce and merchant risk.
  • Experience underwriting merchants for ISVs, PayFacs, payment gateways, embedded payment platforms, processors, or similar environments.
  • Experience evaluating financial statements, bank statements, processing history, fraud exposure, and chargeback trends.
  • Knowledge of KYC/AML requirements and acquiring bank requirements.
  • Familiarity with Visa, Mastercard, NACHA, and PCI DSS requirements.
  • Ability to make independent, data-driven underwriting decisions while balancing risk and business growth.
  • Strong analytical, written, verbal, and interpersonal communication skills.
  • Ability to operate effectively in a fast-paced, high-growth environment.
  • Experience underwriting high-risk DTC, subscription, digital goods, or ecommerce merchants (preferred).
  • Experience working directly with ISOs, PayFacs, processors, acquiring banks, or sponsor banks (preferred).
  • Experience establishing reserves, rolling holds, processing limits, or other merchant risk controls (preferred).
  • Experience with merchant portfolio monitoring and ongoing risk reviews (preferred).
  • Experience improving or building underwriting processes rather than only following established procedures (preferred).
  • Experience in startup or high-growth payments environments (preferred).
  • Strong merchant-facing or partner relationship experience (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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