Russian Customer Service Representative

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009

Description

  • Handle inbound and outbound customer calls in Russian.
  • Respond to customer inquiries via email and ticketing systems.
  • Troubleshoot basic to intermediate issues and provide clear solutions.
  • Escalate complex or technical concerns to the appropriate department.
  • Document customer interactions accurately in the CRM or ticketing platform.
  • Follow up on open tickets to ensure timely resolution.
  • Meet service level agreements (SLAs) for response and resolution times.
  • Maintain professionalism and empathy in all customer communications.
  • Identify recurring issues and report trends to management.

Requirements

  • Fluent or native-level Russian, both written and spoken.
  • Good English communication skills for internal coordination.
  • 1–3 years of experience in customer support or a call center environment.
  • Experience handling email and ticketing systems such as Zendesk, Freshdesk, or Jira.
  • Strong multitasking and time management skills.
  • Basic troubleshooting and problem-solving ability.
  • Experience supporting logistics, e-commerce, SaaS, or technical products is preferred.
  • Experience working in a remote environment is preferred.
  • Familiarity with CRM systems and performance metrics is preferred.
  • Experience handling high-volume support queues is preferred.
  • High school diploma required; bachelor’s degree preferred but not mandatory.
  • Customer service or communication training certifications are a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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