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IT Support Technician L1

2 months, 2 weeks ago
Colombia
Full-time
Junior
Customer Support
DevOps and Infrastructure
Active Directory CRM HIPAA macOS Windows Server
Apply Now
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009
View All Jobs 7

Description

  • Provide Level 1 technical support through ticketing, phone, and remote sessions.
  • Troubleshoot and resolve issues across Microsoft 365, Intune, Windows, macOS, networking, Active Directory, virtualization, and Google Workspace.
  • Support collaboration tools such as Microsoft Teams, Zoom, and Slack.
  • Manage user onboarding and offboarding, including MFA and Conditional Access setup and device enrollment.
  • Monitor alerts and device/network health through Intune, Microsoft Defender, and UniFi dashboards.
  • Apply patches and updates using Intune and Windows Update for Business.
  • Escalate complex issues to senior technicians or field technicians when needed.
  • Document incidents, resolutions, preventive recommendations, and customer environments in internal systems.
  • Maintain compliance-related documentation and follow HIPAA and CMMC security protocols.
  • Support backup and disaster recovery operations and create knowledge base articles for recurring issues.

Requirements

  • Hands-on experience with Microsoft 365 administration and troubleshooting.
  • Hands-on experience with Microsoft Intune and Endpoint Manager.
  • Experience supporting Windows 10/11 and macOS environments.
  • Experience with Unifi network devices, VPN configurations, and basic networking concepts.
  • Experience with ticketing systems and remote monitoring tools.
  • Experience with Active Directory, Windows Server, and virtualization platforms such as Hyper-V or VMware.
  • Experience with Google Workspace administration.
  • Strong diagnostic and communication skills with the ability to explain technical issues clearly.
  • Customer-facing experience with a customer-first attitude and commitment to SLAs.
  • Fluent in both Spanish and English.
  • CompTIA A+ preferred.
  • CompTIA Network+ preferred.
  • CompTIA Security+ preferred.
  • Microsoft 365 Certified: Modern Desktop Administrator preferred.
  • Experience in an MSP environment preferred.
  • Exposure to compliance frameworks such as HIPAA, CMMC Level 2, or FedRAMP Moderate preferred.

Benefits

  • Salary of COP $4.200.000.
  • Work from home arrangement.
  • Indefinite contract with all mandatory legal benefits.
  • Training and development opportunities.
  • Opportunities for professional growth and development.
  • Collaborative and supportive international team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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