Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services

Industrials

51-250 (180)

Founded 2009

10 open positions

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IT Support Technician L1

3 months ago

Colombia

Full-time

Junior

Customer Support

DevOps and Infrastructure

Active Directory CRM HIPAA macOS Windows Server

Apply Now

Philippine Outsourcing & BPO Call Center Services

Professional Services

51-250

Founded 2009

View All Jobs 10

Description

Provide Level 1 technical support through ticketing, phone, and remote sessions.
Troubleshoot and resolve issues across Microsoft 365, Intune, Windows, macOS, networking, Active Directory, virtualization, and Google Workspace.
Support collaboration tools such as Microsoft Teams, Zoom, and Slack.
Manage user onboarding and offboarding, including MFA and Conditional Access setup and device enrollment.
Monitor alerts and device/network health through Intune, Microsoft Defender, and UniFi dashboards.
Apply patches and updates using Intune and Windows Update for Business.
Escalate complex issues to senior technicians or field technicians when needed.
Document incidents, resolutions, preventive recommendations, and customer environments in internal systems.
Maintain compliance-related documentation and follow HIPAA and CMMC security protocols.
Support backup and disaster recovery operations and create knowledge base articles for recurring issues.

Requirements

Hands-on experience with Microsoft 365 administration and troubleshooting.
Hands-on experience with Microsoft Intune and Endpoint Manager.
Experience supporting Windows 10/11 and macOS environments.
Experience with Unifi network devices, VPN configurations, and basic networking concepts.
Experience with ticketing systems and remote monitoring tools.
Experience with Active Directory, Windows Server, and virtualization platforms such as Hyper-V or VMware.
Experience with Google Workspace administration.
Strong diagnostic and communication skills with the ability to explain technical issues clearly.
Customer-facing experience with a customer-first attitude and commitment to SLAs.
Fluent in both Spanish and English.
CompTIA A+ preferred.
CompTIA Network+ preferred.
CompTIA Security+ preferred.
Microsoft 365 Certified: Modern Desktop Administrator preferred.
Experience in an MSP environment preferred.
Exposure to compliance frameworks such as HIPAA, CMMC Level 2, or FedRAMP Moderate preferred.

Benefits

Salary of COP $4.200.000.
Work from home arrangement.
Indefinite contract with all mandatory legal benefits.
Training and development opportunities.
Opportunities for professional growth and development.
Collaborative and supportive international team environment.

Interested in this position?

Apply directly on the company website

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