Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009

Description

  • Respond to and resolve support tickets related to application functionality and performance.
  • Modify and maintain ETL pipelines and data processing scripts to keep systems operating effectively.
  • Adjust client configurations within feature flag management software to tailor customer experiences.
  • Execute REST API requests to troubleshoot issues and implement customer-specific solutions.
  • Fine-tune customer integrations through an Integration Platform as a Service (iPaaS).
  • Collaborate closely with the Senior Engineer and cross-functional teams to deliver effective problem resolution.
  • Document solutions and best practices, and contribute to the knowledge base.
  • Investigate customer bug reports and determine appropriate fixes or workarounds.

Requirements

  • Basic knowledge of data handling in Python, including Pandas, PySpark, or Polars.
  • Familiarity with configuration formats such as JSON and YAML.
  • Proven experience troubleshooting and solving problems in a software environment.
  • Ability to modify, maintain, and optimize scripts.
  • Proficiency working with REST APIs.
  • Experience with document databases such as MongoDB, Elasticsearch, or CouchDB is a plus.
  • Basic knowledge of SQL and relational databases is a plus.
  • Experience with feature flag management software is a plus.
  • Familiarity with iPaaS tools such as Workato, Zapier, or MuleSoft is a plus.

Benefits

  • HMO coverage with 1 free dependent upon hire.
  • Life insurance.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual performance-based merit increases and employee recognition.
  • Career growth and learning opportunities.
  • A laptop will be provided by the company.
  • Work from home setup with dayshift schedule, subject to client needs.
  • Monthly salary of Php 58,000 to Php 62,500.

Interested in this position?

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