RemoteLeaf Logo
Log in Sign up

Technical Support Engineer

4 months, 1 week ago
United Kingdom
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
DevSecOps Groovy JavaScript Linux Postman Python REST API SOAP SQL Unix
Apply Now
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised
View All Jobs 29

Description

  • Communicate with end users and business stakeholders about issues, impact, and recommended solutions.
  • Perform in-depth technical analysis of production incidents, including root cause analysis.
  • Troubleshoot break-fix issues through to full resolution.
  • Respond to and resolve support issues within agreed SLAs.
  • Publish knowledge articles and maintain technical documentation and standard operating procedures.
  • Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings.
  • Identify recurring issues and contribute to automation, runbooks, and knowledge reuse.
  • Support integrations and provisioning workflows across enterprise target systems.

Requirements

  • Minimum 2 years of experience implementing or supporting IAM, IGA, or related solutions.
  • Strong domain expertise in Identity and Access Management (IAM).
  • Hands-on experience configuring and deploying IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM.
  • Experience invoking REST/SOAP web services using tools such as Postman.
  • Database experience including SQL and database operations.
  • Strong hands-on scripting experience with Shell, JavaScript, Python, or Groovy.
  • Working knowledge of Linux, Unix, and Windows operating systems.
  • Experience with integrations and provisioning workflows across enterprise target systems.
  • Experience working with global customers and a strong customer-first mindset.
  • Excellent written and verbal communication skills.
  • Must have been resident in the UK for at least 5 years and be eligible to obtain and maintain SC level security clearance.
  • Must provide original proof of Right to Work in the UK and British Citizenship during the initial interview stage.
  • Nice to have: Cloud, Java, scripting, Linux, and SQL experience.

Benefits

  • Remote UK full-time position.
  • Opportunity to work on high-impact UK Government projects.
  • Growth and learning opportunities in a high-growth platform-as-a-service environment.
  • Challenging work with direct customer impact.
  • Welcoming and positive work environment.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

GitLab

Support Engineer, U.S. Government Support

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Support Engineer for its U.S. Government Support Engineering team to troubleshoot and improve GitLab deployments serving government and public-sector customers in secure, air-gapped, classified, and highly regulated environments.

United States Full-time Mid Level Technical Support Engineer
$95k-$161k
Bash CI/CD Git GitLab Kubernetes Linux OpenShift Ruby Ruby on Rails
13 hours, 46 minutes ago
GitLab

Senior Assigned Support Engineer (EMEA)

GitLab 1K-5K Internet Software & Services

GitLab is hiring an Assigned Support Engineer to advise major Self-managed, GitLab Dedicated, and GitLab.com customers, prevent operational disruption, and resolve complex technical issues across their GitLab environments.

United Kingdom Full-time Senior Technical Support Engineer
Bash CI/CD GitLab Kubernetes Linux Ruby Ruby on Rails Serverless
14 hours, 46 minutes ago
Fortanix

Product Support Engineer (US based)

Fortanix 251-1K IT Services

Fortanix is seeking a Product Support Engineer to deploy, implement, upgrade, and optimize its data security platform while resolving customer issues and coordinating technical work with internal engineering teams.

United States Full-time Senior Technical Support Engineer
$70k-$120k
Cybersecurity Docker Encryption Kubernetes Linux Python REST API
15 hours, 31 minutes ago
GitLab

Senior Assigned Support Engineer (AMER)

GitLab 1K-5K Internet Software & Services

GitLab is hiring an Assigned Support Engineer to advise major Self-managed, GitLab Dedicated, and GitLab.com customers, resolve complex technical issues, and help prevent operational disruption.

United States Canada Full-time Senior Technical Support Engineer
$126k-$214k
Bash CI/CD GitLab Kubernetes Linux Ruby Ruby on Rails Serverless
1 day, 14 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers