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Technical Support Engineer

3 months, 3 weeks ago
United Kingdom
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
DevSecOps Groovy JavaScript Linux Postman Python REST API SOAP SQL Unix
Apply Now
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised
View All Jobs 37

Description

  • Communicate with end users and business stakeholders about issues, impact, and recommended solutions.
  • Perform in-depth technical analysis of production incidents, including root cause analysis.
  • Troubleshoot break-fix issues through to full resolution.
  • Respond to and resolve support issues within agreed SLAs.
  • Publish knowledge articles and maintain technical documentation and standard operating procedures.
  • Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings.
  • Identify recurring issues and contribute to automation, runbooks, and knowledge reuse.
  • Support integrations and provisioning workflows across enterprise target systems.

Requirements

  • Minimum 2 years of experience implementing or supporting IAM, IGA, or related solutions.
  • Strong domain expertise in Identity and Access Management (IAM).
  • Hands-on experience configuring and deploying IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM.
  • Experience invoking REST/SOAP web services using tools such as Postman.
  • Database experience including SQL and database operations.
  • Strong hands-on scripting experience with Shell, JavaScript, Python, or Groovy.
  • Working knowledge of Linux, Unix, and Windows operating systems.
  • Experience with integrations and provisioning workflows across enterprise target systems.
  • Experience working with global customers and a strong customer-first mindset.
  • Excellent written and verbal communication skills.
  • Must have been resident in the UK for at least 5 years and be eligible to obtain and maintain SC level security clearance.
  • Must provide original proof of Right to Work in the UK and British Citizenship during the initial interview stage.
  • Nice to have: Cloud, Java, scripting, Linux, and SQL experience.

Benefits

  • Remote UK full-time position.
  • Opportunity to work on high-impact UK Government projects.
  • Growth and learning opportunities in a high-growth platform-as-a-service environment.
  • Challenging work with direct customer impact.
  • Welcoming and positive work environment.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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